Self Storage Manager

SUMMARY/EXPECTATIONS

Manages day to day business of the assigned site/facility as per company policy and procedures. Meets or exceeds sales and profit objectives. Builds/Maintains business relationships within the local market. Demonstrates excellent customer service, committed to customer satisfaction. Lead site/facility, provide customer service, lease storage units or parking spaces, market property within the local area, manage collections for past-due accounts, administrative business functions and light maintenance of the property.

ESSENTIAL FUNCTIONS

• Maintain day-to-day administrative functions

• Maintain and adhere controllable site expenses

• Meet or exceed sales and profitability objectives

• Accomplishes business objectives by managing staff, planning daily business activities, and responding to customer needs.

• Maintain safe site/facilities environment for employees and customers

• Address and report safety concerns in a timely manner

• Ensures facility meets/maintains excellent customer service 

• Enforce all company policies and procedures

• Ensures adherence to lien policies and procedures and legal requirements

• Resolves employee and customer concerns in a timely manner

• Maintains Site Operations and Business Standards as per company policy and as outlined in the Site Operations Review

OTHER JOB FUNCTIONS

• Contribute to a positive work environment

• Clean and prepare vacant storage units for rent

• Perform daily security check of facility (lock check/audit) 

• Conduct marketing tasks in local area as required

• Enforce rules governing the property

• Complete and submit company documents/reports accurately and timely

• Work with Facility Maintenance Team to complete repairs within project bid/budget

• Maintain a professional personal appearance

• Perform other duties as assigned

 QUALIFICATIONS

• 1-3 years Store or Site Management experience, preferred

• Computer experience (preferably MS Office suite)

• Communicate effectively, both written and verbally (English) 

• Demonstrates high customer service standards 

• Pass a pre-employment drug screen and have acceptable results of a background check 

• Current valid driver’s license and auto insurance

 PHYSICAL REQUIREMENTS

• Sit or stand for up to 8 hours per day

• Ability to traverse entire property for audit, lock removal or tour purposes

• Ability to bend, twist and lift

• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure