Seller Support Quality Assurance Specialist

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

• We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Role Overview  

Perform seller consultation through various inquiry channels and support the trouble shooting by providing primary responses to seller inconvenience and quickly relaying the issue to relevant teams in order to resolve issues faced by sellers and enable effective customer service responses

What You Will Do 

• Conduct regular quality checks and evaluations across all Seller Support areas and provide actionable feedback. 


• Analyze QA results, consultation data, and attendance trends to identify opportunities for improvement and enhance the experience of sellers and counselors. 


• Collaborate with relevant teams to escalate systemic issues identified through insights and monitor corrective actions. 


• Review tickets and operational projects to ensure guidance is accurate, timely, and aligned with internal process changes. 


• Plan, develop, and deliver training programs for Seller Support counselors, ensuring operational excellence and consistent service quality. 


• Perform other tasks as assigned by supervisors. 

Basic Qualifications  

• Proficient in Microsoft Excel, Word, and PowerPoint. 


• Experience or strong ability in data analysis and insight generation. 


• Effective communication skills, with the ability to collaborate with team members and stakeholders. 


• Experience in quality assurance evaluation or training. 


• Ability to optimize processes and propose actionable measures. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer


• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.


• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.


• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.


• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/