Senior Account Director

As a Senior Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful integrated, digital-first campaigns and programs.

You will:

• Lead site experiences and digital projects from inception through to final execution on site.


• Provide strategic direction for clients while overseeing flawless execution of project work.


• Foster relationships with clients to ensure the effective delivery of projects.


• Lead internal teams and client teams.


• Manage financials for the client and lead internal financial reporting/forecasting.


• Develop and deliver organic growth within accounts.


• Deliver metrics on the quality of the relationship and the product provided to accounts.


• Ensure all Statements of Work are drafted, documented, accurate, and implemented.


• Foster relationships across the multi-disciplinary teams within the agency and across our agency partners.


• Mentor and coach team members while motivating and leading overall project teams.


• Define and implement best practices at the business unit level.


• Contribute to overall development of the Client Services discipline.

You have:

• 5-10 years of Account Management experience in agencies with a strong focus on digital/performance-based work.


• Experience leading large-scale site work.


• Exceptional written and verbal communication skills, often interacting with senior-level clients.


• Ability to multitask across multiple concurrent projects with a high volume of deliverables within each work stream.


• Experience managing digital projects on behalf of clients in the technology or B2B sectors.


• Entrepreneurial spirit, comfortable moving forward with limited information/direction


• Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM.


• A solid understanding of user-centric digital product design.


• Competency managing complex teams and matrixed client relations.


• Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.


• Ability to react quickly, assess, and implement solutions.


• Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.


• Proven leadership skills to motivate distributed teams, and ability to dive into solutioning where needed.


• Patience to work with others using tact and good judgement.


• Must be able to deal with others using tact and always exhibiting good judgment.


• Ability to effectively lead and provide direct mentorship.

What We Offer:

• Global maternity and parental leave


• Competitive benefits packages


• Vacation, compassionate leave, sick days, and flex days


• Access to online services for families and new parents


• Extensive winter holiday office closures


• Diversity and Inclusion Board with 12 affinity groups


• Internal learning and development programs


• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx