Senior Account Executive

As a Senior Account Executive, you will represent Accord in all interactions with both internal and external customers. This includes initiating and maintaining long-term relationships with various functional groups at assigned and developed accounts. You will work with Accord team members within company policies and guidelines in a focused way to serve customers satisfactorily and profitably. The ability to work with little guidance and/or direction is essential. 

Hybrid position – candidates must be based in the Chicagoland area and available for local travel. 

Responsibilities & Duties

• Be a primary day-to-day commercial point of contact for any account assignments.
• Develop and implement systems, touchpoints, reports, guidelines, and processes to keep customer business organized and performing as needed. 
• Coordinate and update tailored presentation material(s) encompassing all Accord capabilities.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Proactively identify and research potential leads through various sources, including online research, social media, and industry-specific databases.
• Initiate contact with potential clients through cold calls, emails, and other communication methods.
• Develop regular reports and communications with customers on critical business metrics.
• Know and understand customer requirements and needs and support internal teams with this information.
• Coordinate and collaborate closely with customer service to ensure the best customer experience.
• Coordinate Accord resources (i.e., marketing, technical, operations, graphics, customer service) to provide value-added services and support to accounts.
• Use CRM and ERP (Epicor) as core tools of the position.
• Provide or coordinate technical assistance in resolving issues with Accord cartons at customer plants as needed.
• Support the needs of Accord internal stakeholders, plant and operational leaders, customer service team, demand and capacity planning team and finance team.

• Bachelor’s degree preferred.
• Five or more years of demonstrated sales, customer service, or related experience, preferably in the folding carton segment or equivalent.
• Proficiency in Microsoft Office, Excel (including spreadsheets, pricing matrices, specification documents), CRM or similar sales tools (Epicor preferred), and online bidding portals.
• Strong understanding of equipment/technology profiles, carton production processes, metrics, company services/products/capabilities, and comfort collecting/analyzing/interpreting data.
• Excellent communication skills (written, verbal), including proficiency running meetings and formal presentations.
• Strong critical thinking, negotiation, planning, and organizational skills.
• Ability to work independently and influence outcomes with senior-level leadership. 

Benefits & Perks

• Medical Insurance – We provide a choice of three medical plans. All three plans provide comprehensive medical and prescription drug coverage. The plans also offer many resources and tools to help you maintain a healthy lifestyle. 
• Dental Insurance – Our dental plans offer you the freedom and flexibility to use the dentist of your choice. Our dental insurance covers routine checkups, cleanings, and other necessary dental procedures.
• Vision Insurance – We provide vision insurance that helps cover the costs of eye exams, glasses, and contact lenses.
• Health Savings Account (HSA) – Our benefits package includes a Health Savings Account (HSA), giving you a tax-advantaged way to pay for qualified medical costs and save for future healthcare needs.
• Flexible Spending Accounts - We offer two types of Flexible Spending Accounts (FSAs): a Medical FSA to cover eligible healthcare costs, and a Dependent Care FSA to help with childcare or elder care expenses. Both allow you to set aside pre-tax funds.
• Life Insurance and AD&D – We provide basic life insurance coverage for all employees at no cost. You also have the option to purchase supplemental life insurance for yourself, your spouse, and your children. 
• Disability Insurance – To protect your income in case of illness or injury, we offer both short-term and long-term disability insurance, fully paid for by the company. You can also choose to purchase additional short-term disability coverage for even greater financial security.
• Commuter Benefits – We offer commuter benefits that allow you to use pre-tax dollars to pay for eligible transportation expenses like transit passes, carpooling, and parking. 
• Employee Assistance Program – Life is full of challenges and sometimes balancing them is difficult. We are proud to provide a confidential program dedicated to supporting the emotional health and well-being of our employees and their families.
• Vacation Time – We believe in the importance of work-life balance and provide paid vacation time to all employees. The amount of vacation time you accrue increases with your tenure at the company.
• 401K Retirement – We offer a 401(k) plan to help you build a secure retirement. You can contribute a portion of your paycheck on a pre-tax or Roth basis, and we also provide a company match to further boost your savings.
• Paid Parental Leave – We offer paid parental leave to eligible employees following the birth or adoption of a child, providing time to bond with and care for your new family member.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.