Senior Account Executive

Description

Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.

Fingerpaint Group’s medical communications solutions, Fingerpaint Medical, help pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.

Objectives of this role:

The Sr. Account Executive (SAE) is a key contributor within the Client Services team, responsible for ensuring the successful day-to-day management of client accounts and projects. This role requires independent ownership of project execution and a growing ability to contribute informed insights to strategic communication plans. The SAE is also key to fostering client relationships while driving efficient, profitable delivery of work. 

Duties and Responsibilities:

Client & Account Management

• Demonstrate foundational understanding ofproject management, client strategy, organization, products, disease states, and medical communications through best practices in project execution.
• Promptly and accurately document client contact reports, requests, and meeting outcomes concisely and accurately.
• Proactively manage client expectations and provide regular updates on project status, risks, and timelines.
• Manage an increasing number of projects independently, ensuring estimate adherence, timeliness, and quality process observance.
• Ability to build relationships with clients and faculty and adapt to different styles and personalities; begins to handle client objections well and defends agency position with support from senior leadership.

Project & Financial Management

• Initiate projects by developing project scopes, deliverables, timelines, and budget estimates. 
• Open and maintain all project files and job folders.
• Drive the day-to-day execution of projects, orchestrating all phases to ensure timely, high-quality delivery.
• Support opening of jobs within the project and time management system (Workamajig).
• Maintain all project files and job folders.
• Develop estimates with minimal oversight from AD, own the daily finances on projects, and monitor/manage job activity and costs to ensure estimates are maintained.
• Proactively identify and mitigate potential project risks and issues as they arise.
• Manage their project finances, including tracking budgets, monitoring for scope changes, and preparing weekly burn reports.
• Monitor staff resourcing to ensure adequate coverage across all active project work, collaborating with Operations to find necessary coverage when internal resources are limited.
• Partner with senior colleagues and finance to preparemonthly financial forecasting and billing.

Communication & Internal Collaboration

• Act as the central communication hub for all projects, coordinating cross-functional teams to ensure seamless collaboration.
• Lead and facilitate internal and external meetings, distilling notes into key points and actionable next steps for stakeholders.
• Proactively communicate project status to both internal and external stakeholders, keeping a clear record of all critical communications.
• Demonstrate the ability to handle complex conversations with account and scientific team members.
• Carefully evaluate project workload and timelines, raising potential resourcing risks with management to collaboratively determine how to manage coverage needs.

Regulatory & Compliance

• Ensure all project deliverables meet high-quality standards by conducting thorough content reviews prior to client submission.
• Expert in Medical, Legal, and Regulatory (MLR) submission processes and client-specific compliance requirements within publication management portals and other systems and ensuring that all projects are conducted in compliance with same. 

Qualification Requirements

• Education: Bachelor’s degree, preferably in health sciences, marketing, or communications. 
• Experience: 4-6 years of work experience in a healthcare, marketing, or communications agency.
• Skills:
  • Strong communication, relationship-building, and strategic thinking skills. Excellent organizational skills, attention to detail, and follow-through.
  • Competency in presentation skills.
  • Strong experience with project management software (e.g.,Workamajig (preferred), Airtable, Jira) is a critical requirement.
  • Proficient in Microsoft Word and intermediate-level Excel and PowerPoint.
  • Experience with publication management software is a plus.
  • Ability to travel at least 1-3 times per year to meet with clients.

Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity.
Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.