Senior Account Manager

The Senior Account Manager is a key role within a multiple location, complex vertically integrated contract manufacturing division. This role will be responsible for achieving customer satisfaction, sustained revenue growth, profit objectives for key accounts, and to acquire new customers within MCL’s target markets. This position will be responsible for: 

• Achieving sustainable revenue and profitable growth goals through strategic alignment with divisional growth goals. 
• Providing excellent customer service both externally and internally. 
• Building long term partnerships within diverse organizational structures at our customers. 
• Working within a team environment to provide best in class customer experience with accuracy and efficiency. 
• Pricing negotiations to ensure MCL’s profit objectives are met and align with the value creation. 
• Relaying customer expectations, forecasting, and future requirements to operations.
• New Customer Acquisition responsibility within MCL’s target markets.
• Willing to support other needs within a cross functional, high performing team environment. 
• Ability to align technical, quality, and manufacturing resources to the end user. 
• Assist in the creation and execution of the MCL Marketing plan

Education/Training:

• 4-year undergraduate Degree required (Engineering, Sales and Marketing, or Business related preferred) 
• Minimum 10-15 years of experience in customer facing sales and Account Management
• Miller Heiman Strategic and Conceptual Selling methodology preferred. 

Knowledge/Skills/Abilities:

• Computer skills
• MS Office 
• MS Teams
• Knowledge of ERP systems (SyteLine is a plus) (moving to Epicor 2023)

Ability to create and deploy long term strategic plans, in collaboration with a team, recognizing and addressing emerging trends and future business opportunities.

• Experience selling directly to OEMs in multiple and diverse markets 
• Ability to comprehend and communicate technical information (electrical and/or mechanical background in sales is preferred). 
• Results Oriented – can influence decision makers; able to make timely and planned decisions appropriate to the circumstance or situation. 
• Interpersonal Confidence – strong interpersonal skills, can effectively communicate and relate to all levels within and outside the organization; creates and builds positive personal and company brand.  
• Oral/Written Communication – Knows how to present ideas effectively and persuasively; has a strong verbal presence; can convey concepts in a wide variety of forums.  
• Integrity and Values – Can be trusted to act in a manner that meets MCL’s Values

Travel Requirements:

• A valid and active driver’s license required for this position. Travel will be roughly 20-35% of the time 

Physical Requirements:

• Be able to lift 10-25 lbs for short periods

Materials and Equipment Utilized:

• Computers, projectors, printers, etc

Working Environment:

• 30% - Manufacturing environment internal to MCL and our OEM customer’s manufacturing environment
• 70% Office – MCL office and OEM customer’s office environment