Senior Account Manager

Job Overview

TCIRood is seeking a proactive and relationship-driven Account Manager to join our team in Hobe Sound, Florida. The Account Manager serves as the client’s trusted advisor and single point of contact, managing the relationship from initial sale through ongoing service delivery. This role supports full-service landscaping operations, including landscape maintenance, irrigation, horticulture, and new landscape installations. The Account Manager is responsible for retaining and growing existing accounts, securing new clients, and delivering exceptional customer service across all service lines.

Essential Responsibilities & Duties

Client Relationship & Sales Management

• Follow all company policies, procedures, and work standards.

• Maintain and grow established sales volume by staying current on client needs, market trends, and competitors; increase revenue through follow-up on new leads and prospective clients.

• Initiate and attend all preliminary and ongoing maintenance client presentations and meetings.

• Serve as the One Point of Contact for all client communications and correspondence.

• Participate in onsite visits and property walkthroughs to ensure client expectations are met or exceeded.

• Proactively inform clients of relevant property issues and involve them in key decision-making.

• Recommend and advise clients on additional services, enhancements, and seasonal programs.

Maintenance Operations Oversight

• Follow the sales process, including maintenance agreements and accurate dissemination of information to administration and production teams.

• Oversee and guide weekly maintenance services and enhancements to ensure quality, consistency, and client satisfaction.

• Initiate and approve work orders and change orders to communicate scope and priorities with maintenance teams.

• Prepare proposals, renewals, and contracts using approved templates.

• Maintain accurate records and documentation (client history, sales reports, contacts, and activity logs).

• Monitor billing processes and accounts receivable in coordination with Accounting.

• Work closely with Crew Leaders to ensure client requests and feedback are executed accurately.

• Communicate regularly with Administrative Support, Accounting, and Crew Leaders to provide status updates and ensure smooth workflow.

Irrigation Responsibilities

• Collaborate with irrigation technicians and crews to schedule repairs and enhancements.

• Educate clients on water conservation best practices, seasonal adjustments, and local regulations.

• Support proposal development for irrigation enhancements, audits, and controller upgrades.

Horticultural Responsibilities

• Demonstrate strong knowledge of plant health care, plant identification, and Florida-friendly landscaping practices.

• Monitor landscape conditions and identify pest, disease, nutritional, or environmental issues.

• Recommend horticultural improvements, seasonal color programs, plant replacements, and soil amendments.

• Partner with crews to ensure proper pruning, fertilization, and cultural practices are followed.

• Advise clients on long-term landscape health strategies to enhance aesthetics and sustainability.

Quality, Process & Team Collaboration

• Ensure efficient process and information flow to meet workload requirements.

• Consistently evaluate work quality and determine next steps to exceed internal and external expectations.

• Maintain a high standard of quality for all work performed.

• Participate in weekly departmental meetings, training sessions, and professional development.

• Complete all required paperwork accurately and on time, including time-off requests and administrative documentation.

• Arrive to work prepared, on time, and ready to represent TCIRood professionally.

Non-Essential Duties & Responsibilities

• Assist with orientation and training of new team members.

• Support crew training by sharing experience, feedback, and best practices (including one-on-one coaching).

• Assist other team members as needed to meet departmental goals.

• Recommend process improvements and ideas to enhance client service offerings.

• Perform other duties as assigned.

Job Requirements & Qualifications

• 2+ years of sales experience, preferably within the landscape or property services industry.

• Irrigation knowledge strongly preferred; hands-on experience a plus.

• Demonstrated knowledge of landscape terminology, plant materials, and installation/maintenance techniques.

• Strong communication, organization, and client service skills.

• Ability to work independently and collaboratively, receiving and providing constructive feedback.

• Flexibility to perform duties where business volume requires.

• Ability to minimize non-productive time and proactively prepare for future client and business needs.

• Experience with Aspire software is a plus.

The Perks 

• 401(k) plan with company match  

• Medical insurance  

• Dental insurance  

• Vision insurance  

• FSA/HSA  

• PerkSpot  

• Long-Term Disability and Life Insurance  

• Paid time Off  

• Tuition Reimbursement (after one year of service)