Senior Account Manager

The Staff Pad is proud to partner with a global leader
in fine art logistics, and we are looking to hire an experienced Senior Account
Manager who will serve as a strategic leader and trusted advisor to high-value
clients, overseeing complex logistics projects while driving account growth and
profitability at the South San Francisco location.

This role combines senior-level client relationship
management, commercial leadership, and operational oversight. You will play a
key role in expanding strategic accounts, mentoring junior team members, and
contributing to broader business initiatives and growth strategies.

This position is ideal for a highly experienced,
results-driven professional who thrives in a fast-paced, client-centric
environment and excels at managing sophisticated client needs while delivering
exceptional service and business outcomes.

What You’ll Do:

Strategic Client Leadership

• Serve as the senior point of
  contact for key and high-value client accounts
  
• Build & maintain long-term
  partnerships and act as a trusted advisor on logistics strategy
  
• Develop a strong understanding of
  client objectives to identify growth opportunities and enhance service
  delivery
  
• Lead client meetings,
  presentations, and business reviews
  

Revenue Growth & Account Development

• Manage and grow a portfolio of
  strategic accounts, driving revenue expansion and profitability
  
• Identify cross-selling and
  upselling opportunities across service lines
  
• Support new business development
  through networking, referrals, and industry engagement
  
• Support leadership and contribute
  to pricing strategies and market positioning initiatives
  

Project & Operational Oversight

• Oversee successful execution of
  complex domestic and international logistics projects from inception to
  completion.
  
• Ensure projects are delivered on
  time, within budget, and to the highest service standards.
  
• Act as the escalation point for
  operational challenges and client issues.
  
• Coordinate cross-functional teams
  to ensure seamless delivery across all service areas
  

Financial Ownership & Performance Management

• Manage account financials,
  including quoting, billing, cost control, and margin optimization
  
• Monitor & manage project
  profitability and implement strategic adjustments when needed
  
• Achieve and exceed individual
  revenue targets (increased expectations aligned to seniority)
  
• Provide forecasting, reporting, and
  performance insights to leadership
  

Compliance & Risk Management

• Ensure accuracy and compliance of
  all regulatory documentation, including CITES, NOAA, and U.S. Fish &
  Wildlife requirements
  
• Maintain expertise in international
  shipping regulations and risk management/mitigation
  
• Ensure all client deliverables meet
  legal, insurance, and company standards
  

Leadership & Team Development

• Mentor and support Account Managers
  and junior team members
  
• Share best practices and contribute
  to team development
  
• Provide guidance on complex
  accounts and support issue resolution
  
• Foster a collaborative and
  high-performing team environment
  

Cross-Functional Collaboration

• Partner with senior leadership
  (VPs, Directors, General Manager) on key accounts and strategic
  initiatives
  
• Collaborate with global offices to
  ensure service consistency and excellence
  
• Support internal process
  improvements that increases operational efficiency and enhances client
  outcomes
  

Quality Assurance & Continuous Improvement

• Champion service standards and
  brand values
  
• Analyze client feedback and
  implement improvements
  
• Lead post-project reviews to drive
  operational efficiency and innovation
  

General Responsibilities

• Comply with all company policies,
  procedures, and Health & Safety regulations
  
• Act in the best interests of the
  organization and its clients
  
• Represent the company as a senior ambassador
  in all professional interactions 
  

What We Are Looking For

Education, Experience and Skills

• Bachelor’s degree or equivalent
  professional experience
  
• 7–10+ years of account management
  experience within fine art logistics, auction houses, design, luxury
  services, or a related industry
  
• Demonstrated success managing
  complex, high-value client accounts and revenue-generating portfolios
  
• Strong commercial acumen with a
  proven ability to drive account growth, profitability, and client
  retention
  
• In-depth knowledge of logistics
  operations, import/export compliance, and pricing strategies
  
• Excellent leadership,
  communication, presentation, and negotiation skills
  
• Experience mentoring, coaching, or
  supporting junior team members
  
• Proficiency in Microsoft Office
  Suite; experience with HubSpot and Moveware is a plus (training provided)
  

Why Join This
Opportunity?

• Work with a globally recognized
  leader in fine art logistics
  
• Partner with prestigious,
  high-value clients
  
• Play a strategic role in business
  growth and client success
  
• Collaborative, high-performance
  environment with strong leadership support
  

If you are passionate
about delivering exceptional client outcomes and driving continuous
improvement, we encourage you to apply today and a growing team.