Senior Account Manager - Commercial Lines - Property & Casualty

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Senior Account Manager - Commercial Lines - Property & Casualty

Postuler

locations

Chicago, IL

time type

Full time

posted on

Publié il y a plus de 30 jours

job requisition id

R0021099

About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus

is

dedicated to providing

our customers with the peace of mind that what matters most will be protected— through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Our growing team of professionals across North America represents a broad,

deep

and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive,

exciting

and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our

employees,

and

provide continuous opportunities

for growth and development

.

Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that

are

rooted in your current

needs, yet

evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:
have a desire to help others protect their

future

are seeking a progressive work environment at a rapidly growing

organization

have an entrepreneurial spirit and are challenged by the opportunity to grow the

business

are focused on learning and development to enhance your industry knowledge and

expertise

are a self-starter willing to invest time and energy to learn the technical aspects of our business

believe in integrity and building success by developing relationships with

others

Servicing:
HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.
AVMA National Practices Senior Account Manager

Essential Duties and Responsibilities:
The Senior Account Manager manages a book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, and supports Producers and/or Account Executives in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
Required Skills:
At least 5 years of experience and demonstrated proficiency in a Middle Market Insurance Account Management role in required lines. Brokerage experience is preferred.

Role includes management of 1-2 of the largest complex accounts

Experience with large deductible or loss-sensitive workers’ compensation programs

Above Average oral and written English communications skills.

Provides professional and courteous service to clients, carrier representatives, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

Works independently as well as cooperatively and professionally with Producers and Account Executives to deliver all HUB services to assigned clients throughout the policy cycle as needed. This includes but is not limited risk control services, preparation of coverage outlines/proposals, and marketing of emergent and renewal coverage requests.

Actively participates with account team members in monthly meetings.

Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.

Appropriately documents transactions with clients and carrier representatives, and updates broker management systems as required. Ensures the accuracy of data in those systems

Supports, mentors, and trains lower-level colleagues as necessary. Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.

Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Ability to utilize and be proficient in broker management systems. Applied EPIC experience preferred

Strong organizational and time management skills

Superior customer service and problem-solving skills

High level attention to detail is essential.

Ability to work in fast-paced environment

Some supervisory, project leader, or team leader experience preferred.

Currently licensed in good standing in required lines and states.

Current with all necessary CE credits in required lines and states.

Advanced professional designation highly desirable (e.g. AAI, ARM, CIC).

Job Duties

:
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.

Handles preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.

Manages and grows the revenue for a book of accounts utilizing all of HUB’s capabilities and value added services.

Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.

Lead client servicing interaction on complex AVMA accounts with support of the producers

Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.

Responsible for overall retention of accounts in assigned book of business.

Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.

Participate in or conduct client meetings when necessary.

Travels on company business as required.

Prepares reports for management as required.

May oversee functions performed by Account Representatives as required.

Attends industry related continuing education training and courses.

Performs other duties and projects as assigned.

Responsible for working with Team Leader to develop business acumen and technical knowledge.

Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or

[email protected]

. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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