Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Senior Account Manager, Inland Marine

Argo Group currently has a challenging opportunity for a Senior Account Manager supporting our Inland Marine line of business. The Senior Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners.

Job Purpose:

This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research, and analysis. 

This position will also partner with their assigned underwriters to help develop and service a profitable portfolio of new and renewal business while adhering to underwriting standards and guidelines. 

Communication with the designated broker representative to take necessary actions to meet service objectives around new business, renewals, and endorsement activity. 

Duties and Responsibilities:

• Works in conjunction with assigned underwriters to assist in delivering on the financial metrics that lead to growth, profitability, and efficiency in accordance with the business unit’s financial plan.
• Team environment and will take actions to ensure the timeliness of our customer service and help execute on the company, regulatory, and compliance guidelines.
• Administering the renewal process for the Underwriting team meeting timeliness for tort and regulatory.
• Analyze and negotiate complex endorsement requests while adhering to established service standards.
• Assist with triage of submissions to determine risk selection acceptability, including processing declinations or identifying and/or obtaining essential information required for quoting purposes.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through the utilization of systems and guidelines as provided.
• Communicate and collaborate with Marine Operations to find ways to simplify work processes and ensure the quality of our portfolio.
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high-quality service to clients.
• Set up rating, issue binders, and send out quotes on behalf of the underwriters
• Interact with brokers to assist with follow-up for underlying information, subjectivities, and address account inquiries.
• Thorough review and analysis of inspection reports, including follow-up with brokers on observations that affect coverage implications.
• Thorough review, analysis, and processing of premium audits, including dispute resolutions.
• Attend broker visits when appropriate.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent amount of commercial insurance experience
• AAIS familiarity preferred, but not required.
• Must be able to function effectively in a time-sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities, and/or working on multiple tasks simultaneously.
• Detail-oriented with initiative and the ability to work independently in a fast-paced, production-oriented environment.
• Strong oral, written, organizational, analytical, and prioritization skills.
• Ability to maintain positive working relationships with the agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Ability to travel on a minimal basis.

The base salary range below applies only to hires in those geographic areas and will be commensurate with the candidate's experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for a generous benefits package.

• Chicago Pay Range: $80K - $93K
• New York City or Los Angeles Pay Range: $87K - 101K

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