Senior Account Manager Product Certification

Job Description

NSF is currently looking for a

Senior Account Manager with our Product Certification Team with the focus on supporting the Organic Division of NSF/QAI.

In this role, you will have the ability to be the main point of contact for our clients while managing their accounts effectively. Prior organic certification experience is a required, specifically knowledge pertaining to the USDA National Organic Program Standards (NOP).

Responsibilities

Principle Accountabilities include, but are not limited to:
Manage organic certification accounts with high impact and / or complexity.
Manage certification projects for assigned customers for certification of new products and maintain certification of existing products.
Complete Application reviews to confirm that clients have the ability to comply with the respective organic standards/regulations they are seeking certification for prior to the client proceeding to inspection.
Compile, organize and maintain client certification documentation to justify ongoing compliance for organic certification and accreditation purposes and proper invoicing.
Facilitate certification projects by interfacing with other departments (Accounting, Inspection Scheduling, Sales, Review, and Inspection, etc.) to answer/address any issues preventing the certification workflow.
Serve as the primary point of contact for all NSF related services and activities to ensure customer satisfaction and understanding of standards/regulations, certification decisions, policies, and technical requirements.
Support Technical Review team as needed on client non-compliance responses to confirm they are adequately addressed and implemented in a timely manner to demonstrate ongoing compliance with respective organic standards/regulations.
Attain strong knowledge of designated client files and ongoing organic compliance to be able to explain the certification decisions to accreditation representatives, auditors, and regulators as needed.
Provide customer guidance on standards, regulations, or audit process.
Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction.
Identify and provide input to process improvement opportunities.
Mentor/Train new account managers to the organic requirements

Qualifications

Qualifications - External
Experience in a customer-facing role, minimum 5 years
Bachelor's degree with 3-5 years of experience in organic account management or customer service or an associate degree with 5-8 years of experience in organic account management or customer service
Relevant experience or knowledge of Organic Certification preferred.
Familiar with iPulse and other NSF systems applicable to this position
Excellent time management, organizational skills and attention to detail
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite, i.e., Word, Excel, PowerPoint, Outlook, etc.

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About Us

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

About the Team

NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
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