Senior Account Representative

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! 

Merchology is currently seeking a proactive Senior Account Representative to become an integral part of our Sales Team. This role, reporting to the Strategic Sales Manager, holds significant importance as the primary interface for customers interested in our premium branded products. The Senior Account Representative will manage qualified leads received from teammates or referrals from elite brands, with the primary objective of successfully closing sales transactions.

PRIMARY RESPONSIBILITIES

A successful Senior Account Representative will: 

• Thrive in a fast-paced environment interacting with colleagues and customers via email, phone calls, web meetings, and in person meetings
• Successfully sell online ecommerce to inbound leads and new prospect clients through the use of proven B2B sales strategies and by recommending products, decoration methods, and premium brands
• Meet or exceed monthly quota and achieve year over year growth of assigned accounts
• Manage sales pipeline in CRM and expand 2.5 times sales quota
• Assist domestic and international customers throughout the entire sales process including product selection, quote requests, and order creation
• Proactively reach out to customers to increase customer retention, engagement, and satisfaction
• Meet or exceed individual KPIs related to quota, customer engagement, and conversion rate 
• Have a collaborative demeanor to build relationships and trust with customers through consistent outreach
• Host customers in the Minnesota office for tours and showroom visits
• Additional projects or duties as assigned

• High school diploma or GED required; Associates or Bachelors degree preferred
• Three or more years of fast-paced sales experience 
• Friendly and team-oriented attitude to Win as a Team 
• Microsoft Office Suite proficiency
• Experience with a CRM (e.g., HubSpot)
• Efficient and detail-oriented 
• Excellent communication skills

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [email protected] for assistance.