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Senior AI / ML Engineer (Python)

Job Description - Senior AI / ML Engineer (Python)



ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry. 




Job location: Charlotte, NC.


















We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.









Key Responsibilities:





  • Architect and develop AI-driven IVR and conversational systems using Python



  • Build NLP models for text classification and clustering to support intent detection and call routing



  • Perform data analysis using SQL 



  • Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases



  • Lead development of Agentic AI workflows for multi-step customer interactions



  • Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management



  • Partner with IVR platform, speech engineering, and product teams



  • Mentor offshore and junior AI engineers









Requirements



  • 12+ years of experience in AI / ML



  • Strong proficiency in Python.



  • Proven expertise in NLP, including:




    • Text classification



    • Clustering




  • Strong experience in data analysis using SQL



  • Hands-on experience with LLMs:




    • Prompt engineering



    • Evaluation frameworks



    • Retrieval-Augmented Generation (RAG)





Good to Have:




  • Experience with Agentic AI and multi-agent orchestration



  • Experience with LLMOps / MLOps in production environments



  • Cloud Experience




Libraries & Tools:




  • Python / ML: NumPy, Pandas, Scikit-learn, XGBoost



  • NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers



  • LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK



  • Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI



  • Data & SQL:  Oracle, MySQL, SQLAlchemy



  • Vector Databases: FAISS, Pinecone, Weaviate, Qdrant



  • LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow




 










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