Senior Analyst - Application Lifecycle Management (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.
This position is responsible for analysis of highly complex aspects of technology asset management tracking, analysis, and reporting within the Information Technology (IT) department of the Bank. Develops, maintains, and improves upon asset management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. May provide a leadership role for the work group through knowledge of IT asset management.
Responsibilities

Managing the process for onboarding and retiring Business Applications for the enterprise to maintain and complete and accurate inventory
Managing key relationships with peer roles within the enterprise. This includes Business Application Owners and process stakeholders.
Managing the day-to-day activities to the onboarding and maintenance of the Business Application inventory
Managing the execution of certifications of Business Applications
Identifying opportunities and implementing process enhancements
Escalating any issues with the process to the process owner
Working with stakeholders for resolving any data issues or other discrepancies
Work with internal teams to streamline and automate processes to onboarding and maintaining the Business Application inventory
Analyze purchase records and other entitlement information including contracts.
Periodically validate the Application inventory for data accuracy and investigate discrepancies
Aid in the monitoring of controls in the process by which Business Applications are requested, maintained, and retired
Provide various reports and respond to information requests
Participating in the remediation of non-compliant applications
Working with configuration and infrastructure team to maintain relationships with supporting CIs
Perform on going analysis of CMDB Health Metrics to resolve issues and identify improvements
Provide training and support for application owners and other stakeholders
Providing requirements, use cases, user stories, etc. to support new or improving process and functionality
Qualifications

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Ability to independently set priorities and meet deadlines in a fast- paced environment, a self-starter
Ability to manage projects and report on status.
Experience working in an Agile environment
Experience with ServiceNow Utah +
Experience with IT Asset Management
Experience in hardware configurations and software installation processes.
Experience with creating Dashboards and reporting in ServiceNow.
Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams
Proven organizational and time-management skills, including prioritizing multiple tasks
Strong analytical skills showing attention to detail with a strong customer focus
Excellent developing and delivering presentation skills