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Senior Application Support Engineer (SRE)

icon building Company : Encora Inc.
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Job Description - Senior Application Support Engineer (SRE)




 


We are seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. 


 


What You’ll Do 


As a Senior Application Support Engineer, you will: 



  • Be part of a global production operations team responsible supporting external facing web applications. 

  • Manage incidents, perform root cause analysis, and implement preventative solutions. 

  • Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. 

  • Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis. 


 


Key Responsibilities 



  • Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. 

  • Monitor and troubleshoot issues using observability tools like Splunk. 

  • Investigate and expand functionality in Splunk to enable Splunk AI solutions. 

  • Create dashboards and capture metrics to improve visibility and performance. 

  • Respond proactively to system alerts and customer complaints. 

  • Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents 

  • Apply industry best practices to support processes. 

  • Participate in a planned on-call rotation. 


Qualifications 



  • 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). 

  • Strong ability to analyze logs and code to resolve Tier 2 issues. 

  • Experience in application-focused support engineering or SRE roles. 

  • Excellent written and verbal communication skills. 

  • Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog). 

  • Hands-on experience with AWS and/or Kubernetes. 

  • Background in DevOps and scripting (Python preferred). 

  • Familiarity with ITIL practices, incident management, and documentation. 

  • Experience with disaster recovery, business continuity, and ServiceNow dashboards. 

  • Comfortable working in Linux environments and shell scripting. 


Preferred Qualifications 



  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 

  • Consulting experience and Agile methodology background. 

  • Proven ability to lead small to medium-sized teams. 

  • Certifications: ITIL Foundation, AWS, Azure, or GCP. 

  • Experience with Mulesoft, Postman, and API testing support. 

  • Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). 


 


This role needs onsite at Indianapolis


 


 


 





 

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