Senior Associate - Business Process Quality

The Business Process/Service Quality area is responsible for enhancing and maintaining the quality of business processes and services within an organization. Activities may include:

• Analyzing existing processes to identify inefficiencies


• Developing and implementing process improvement initiatives, monitoring service delivery to ensure compliance with quality standards


• Conducting customer satisfaction assessments


• Training staff on best practices for service quality


• Collaborating with cross-functional teams to optimize workflows and enhance overall service performance

Career Specialization Definition

Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (i.e., back-end processes not related to manufacturing) including:

• Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction.


• Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis.


• Planning implementing quality assurance and compliance processes.


• Supporting development of training and/or change management materials and activities to support new processes and procedures.


• Other duties as assigned.

Career Level Definition

Applies advanced knowledge of a job area typically obtained through advanced education and work experience. Responsibilities typically include:

• Managing projects / processes, working independently with limited supervision.


• Coaching and reviewing the work of lower level professionals.


• Problems faced are difficult and sometimes complex.

Knowledge & Experience

• Bachelor's Degree required; equivalent combination of education and experience may be considered


• Typically requires 5 - 6+ years prior experience, with in-depth knowledge of job area

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.  General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.