Senior Associate, Client Service Trainer

Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

The BNY Treasury Services business services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manage risk – all essential components to their success.

We’re seeking a future team member for the role of Senior Associate, Client Service Trainer to join the Treasury Services Training Team to further our growth and development goals for the team as a whole and ensure that the team is ready to help clients succeed. This role is in

Pittsburgh, PA

– Flex In-Office (3 days in office, 2 days from home a week).

In this role, you’ll make a meaningful impact in the following ways:

Support Global Client Support staff in identifying topics for additional training and be a central point of contact for training requests.

Use developed communication skills to deliver high quality training sessions to staff.

Leverage in-depth knowledge of Treasury Service (TS) (supporting client inquiry management, understanding of product offerings, etc.) to further enhance holistic training solutions.

Provide Client Support teams information related to BNY’s products and services, representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY services and offerings.

Have advanced problem-solving skills, judgement, and experience to analyze information, and use these to support troubleshooting complex inquiries as needed.

Collaborate with colleagues across the TS suite and enterprise to consistently enhance the training catalogue.

Support tasks related to onboarding of new staff.

Lead and participate in strategic initiatives designed to improve staff knowledge, including but not limited to, identifying opportunities for process improvement, automation, AI, etc.

To be successful in this role, we’re seeking the following:

Bachelor’s degree or the equivalent combination of education and experience is required.

5-7 years of total work experience preferred.

At BNY, our inclusive culture speaks for itself. Here’s a few of our awards:

Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion

Bloomberg’s Gender Equality Index (GEI)

Best Places to Work for Disability Inclusion, Disability: IN – 100% score

100 Best Workplaces for Innovators, Fast Company

Human Rights Campaign Foundation, 100% score Corporate Equality Index

CDP’s Climate Change ‘A List’

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.