Senior Associate, Quality (Technical Training)

Job Title: Senior Associate, Quality (Technical Training)

Job Code: 39848

Job Location: Greenville, Texas On-site

Job Schedule: (i.e. 9/80, 4/10, etc.) 5/8’s or Other, depending on shift coverage

Job Description:

This Senior Associate, Technical Training position is responsible for supporting the deployment and administration of Technical Training programs and Learning Management System (LMS) applications across the Integrated Mission Systems (IMS) Greenville facility. Partnering closely with stakeholder groups, subject matter experts, and content owners, this role provides facilitation and guidance on training and learning requirements to ensure alignment with contractual and regulatory obligations, as well as enterprise training policies, processes, quality standards, and learner experience expectations.

The role utilizes LMS tools and established processes to manage training programs and courses, maintain accurate learner records, and produce reports on learning activities. Additionally, this position requires an understanding of facility roles to effectively support compliance with training requirements driven by contractual and regulatory needs.

Essential Functions:

Assist in defining, developing, and maintaining documented training processes, procedures, and practices related to Technical Training and other assigned responsibilities.
Develop comprehensive training packages, including learning objectives, curriculum materials, presentation content, and assessments to measure effectiveness.
Perform and support learning activities by monitoring learner progress, assisting users, and conducting system testing and maintenance.
Deliver high‑quality customer service and provide daily support for manager and employee training inquiries.
Manage training initiatives, course assignments, and related analyses to ensure accurate distribution and timely completion of training requirements.
Develop tools, materials, and resources to facilitate training for functional areas and support customer and organizational needs.
Coordinate training logistics, including instructor assignments, scheduling, communications, and classroom setup (e.g., multi‑level computer networks and audio/visual equipment).
Support the scheduling and proctoring of required examinations and maintain proper filing, retention, and auditing of training documentation.
Perform routine administrative tasks such as data entry, record retention, and uploading information to the LMS and related systems.
Contribute effectively as a team member and participate in project teams, process improvement initiatives, and cross‑functional efforts.
Demonstrate proficiency with standard office productivity tools—particularly Excel—and training‑related software.
Manage multiple assignments simultaneously while maintaining accuracy, quality, and organization.
Communicate clearly and professionally through written and verbal channels.
Maintain strong attention to detail and a high level of accuracy in all reporting and documentation.
Ability to work extended hours as required to support business needs.
Availability to support training activities on off‑shift schedules as needed.

Required Qualifications:

Bachelor’s degree and a minimum two years of prior related experience or two years post-Secondary/associate’s degree and a minimum of six years of prior related experience.  Graduate Degree or equivalent with zero to two years of prior related experience.

Responsible business experience related to LMS administration, or database management or an equivalent combination of education and experience is a plus.

Preferred Qualifications (Desired Skills/Experience):

Working knowledge of Success Factors LMS or other learning management system (LMS) applications (desired).

Able to obtain a secret clearance
Working knowledge of Microsoft Teams, Power BI, SharePoint, and Articulate 360.
Demonstrated positive team-player attitude and a continuous learner mindset.
Strong customer service orientation with the ability to support users effectively.
Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
Strong analytical and troubleshooting abilities with a high attention to detail.
Self-directed, proactive, and able to take initiative to drive tasks to completion.
Demonstrated coordination, tracking, organizational, and time-management skills.
Proficiency with Microsoft Office applications, particularly Excel and PowerPoint

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