Senior Audio Visual (AV) Field Service Technician

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The AVI-SPL Senior Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
Takes responsibility to accurately complete job documentation as needed
Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing hardware
Travel to various job sites required

WHAT WE’RE LOOKING FOR

Must-Haves:
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Minor programming capability (AMX/Creston) – changes and troubleshooting
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Nice-To-Haves:
Minimum of 3 - 5 years of audiovisual integration experience preferred
Formal education in Electronics or related field preferred
Minimum of a High School Diploma or equivalent preferred
Preferred external training:
OSHA 30-Hour Construction Course
Avixa (InfoComm) Quick Start to the Audio-Visual Industry
Avixa (InfoComm) CTS General Certification
AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Essentials of Crestron Programming Certification
Exton AV Associate Certification
AMX Programmer I

WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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