Senior AV Specialist (Contract)

3-6+ Months
Onsite in Boston, MA

Summary:
The primary responsibility of the A/V Specialist is to provide technical support to our users and outside clients, and effectively troubleshoot any issues that may arise in a timely manner. The A/V Specialist will also support larger events (virtual, in-person, or hybrid), requiring the ability to effectively manage on-site event logistics and execute strong customer service practices. When not providing direct support, the specialist will assist with documentation, training, and room maintenance.
*This is a 3-month contract to hire temporary position.
Responsibilities:
Audio/Video
Provide technical support for video conferencing, in-person meetings, and other scheduled events
Respond to support requests from internal and external users as needed, including presentation assistance (both PPT and PDF formats) and basic computer troubleshooting
Maintain and manage all A/V equipment
Perform daily room checks to ensure all technical functions are in working order
Provide Tier 1/2 break/fix support – escalating issues as needed in a timely manner
Track and document technical and user support issues in ticketing system (Service NOW).
Provide full meeting support for all high-profile (VIP) meetings and events (e.g., partner meetings, VIP events, and others by request) including, but not limited to, camera switching and zoom host controls
Contact firm personnel who will be using any A/V equipment in advance of their meeting to ensure that all details are available in advance of the meeting start time when possible
Ensure all auxiliary equipment is fully functional; i.e., provide batteries to microphones, wireless equipment, displays are operational and room instructions are updated and in place
Set expectations with users regarding technical limitations as well as advise on new features as technology continues to evolve
Work closely with A/V Manager and outside vendors to coordinate all required efforts involved with equipment maintenance, troubleshooting or installation of A/V new and/or replacement equipment.
Work closely with the A/V Manager and Training Specialist for manual/instructional guide updates for all equipment.
Other duties as assigned.
Event/Video Production
Assist in producing Webinars and Live Events that are both internal (firm) and external (client) facing
Participate in planning meetings with internal and external users to determine the needs of the event and how to facilitate the best experience
Set expectations based around limitations of technology, personnel, and timing
Ensure communication with Event organizers to understand the needs and run of show
Ensure all technical checks are done prior to the client/user arrival
Work closely with the A/V Manager and other AV/IT staff members when seeking answers to complex questions and issues.
Participate in internal meetings with team discussing status of projects and current issues.
Be able to provide professional quality video/audio recordings and some editing for internal trainings, website postings, and other requests to help meet the demands of the firm
Work closely with other departments to set expectations, ensure all details are accurate and requests can be satisfied to meet or exceed firm standards
Qualifications:
2+ years of related experience in an office or conference room setting.
Outstanding communication skills, both written and verbal
Strong client-facing customer service experience, specifically with VIP’s
Ability to work in a fast-paced environment with rapidly changing needs
Advanced experience with video conferencing platforms, including but not limited to Zoom, MS Teams, Google Meet, WebEx
Knowledge/Prior Use of Crestron, Zoom Flex Kits, Cisco Codecs, and other similar hardware
Advanced experience in troubleshooting, knowledge of signal flow
Proficient knowledge in all applications supported within Microsoft Office Suite.
Advanced knowledge and ability to troubleshoot Windows operating systems, mobile operating systems, such as IOS, and Android.
Experience with troubleshooting and resolving problems user PC’s, Citrix remote access, mobile devices and services, and laptop/tablet computers.
Ability to work in a fast-paced environment with rapidly changing needs
CTS Certification is a plus.
Sound judgment and critical thinking skills, ability to think outside the box and come up with creative solutions to support the needs of the firm
Video/Audio editing experience (specifically use of Adobe Creative Cloud) preferred
Previous experience with streaming video and video formats preferred

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