Senior AV Support Technician

About the Company:

We are a recognized leader in Audio-Visual integration and Unified Communications, delivering custom solutions for enterprise, education, and government clients across the U.S. and globally. Our focus is on creating seamless user experiences through cutting-edge AV systems, collaboration tools, and responsive support. As we continue to grow, we’re looking for highly skilled professionals to help elevate the way people connect, communicate, and collaborate.

About the Role:

We’re hiring a Tier III AV Onsite Client Services Technician to support a high-profile client in New York City. This is an onsite, AV-specific role. You'll be the go-to technical expert for operating, supporting, and troubleshooting professional AV and video conferencing systems in a corporate environment. This includes direct interaction with executives, live meeting support, equipment maintenance, and collaboration with AV teams and vendors.

Key Responsibilities:

• Operate, support, and troubleshoot complex AV and video conferencing systems during live meetings and events


• Provide white-glove, executive-level support in high-stakes environments


• Set up and configure AV components including displays, cameras, microphones, switchers, DSPs, and control systems


• Troubleshoot issues in real-time and coordinate vendor escalation when necessary


• Launch and monitor video conference calls (Zoom, Teams, Webex, etc.) both in-room and remotely


• Perform preventative maintenance and assist with minor onsite repairs


• Maintain detailed documentation and ticket logs of system issues and resolutions


• Support streaming and hybrid event setups when needed


• Update and track conference room equipment inventories and system statuses


• Collaborate with internal AV teams and client stakeholders to proactively ensure optimal AV performance

What You Bring:

• 3–5+ years of hands-on experience in professional AV support (not general IT)


• Strong working knowledge of systems from Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly/HP, and ClearOne


• Ability to independently diagnose AV hardware/software issues and resolve them under time constraints


• Excellent understanding of signal flow, AV rack layouts, and room control logic


• Familiarity with digital signage, control systems, and AV networking basics


• Clear and confident communication skills, especially in executive settings


• Professional demeanor, punctuality, and reliability in a high-visibility role


• Experience using AV ticketing systems; CTS certification preferred


• Willingness to occasionally travel within NYC’s five boroughs and work flexible hours as needed

We are an Equal Opportunity Employer and strongly encourage veterans, experienced AV professionals, and individuals returning to the workforce to apply.