Senior Benefits Analyst

Verint Systems, Inc.

Senior Benefits Analyst

Boston ,

Massachusetts

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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Senior Benefits Analyst will be responsible for the day-to-day initiatives of all annual projects including, but not limited to, audits, non-discrimination testing, system implementations, state and federal benefits-related filings, integration of employees for acquisition, open enrollment and maintaining and updating employee benefit resources. This individual will liaise with our brokers and vendors as needed to address any issues or concerns and serve as a resource to employees on all benefits matters.
Principal Duties and Essential Responsibilities:
Provide customer service support to internal customers. Ensure communication tools are updated and accurate and serve to enhance understanding of the company’s benefits package.
Responsible for partnering with benefits administration provider to ensure system integrity and address any issues timely.
Responsible for overseeing benefits enrollments and administration for Mexico, Brazil and Canada
Responsible for annual non-discrimination testing to ensure on-going compliance.
Take a lead role on the annual Open Enrollment Process, including: oversight of all activity relating to the benefits administration system, working with vendors and brokers to update plan documents, prepare employee communications, identify and follow up on system updates & testing, host open enrollment webinars and respond to employee questions.
Partner effectively with auditors to complete the annual 401(k) Audit process.
Ensure timely reporting of all federal and state compliance filings (including CMS, WSIB Annual Declaration, WAPAL, etc.)
Effectively respond to escalations regarding benefit programs or claims issues.
Process Worker’s Compensation-related claims, respond to inquiries (injury reports, claims, OSHA) and prepare and distribute annual OSHA Form 300A in all office locations.
Conduct audits on benefit enrollments and employee deductions as needed to ensure accuracy.
Liaison for leave management administered by SunLife, including STD, LTD ana FMLA.
Track and report on approved Accommodations.
Assist with diligence on benefit programs for acquisitions.
Bachelor's Degree in a related field or equivalent work experience (a minimum of five years of experience in Human Resources, with at least three years in benefits, is preferred)
At least two years of experience working with a self-insured benefit plan
At least two years of experience overseeing benefits administration system provider
At least one year of experience working on international benefits
Prior experience partnering with payroll on benefits-related programs and deductions.
Knowledge of relevant federal and state regulations affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation and Department of Labor
Positive attitude with an ability to remain flexible in a demanding, fast-paced environment
Ability to take initiative, multitask, prioritize, meet deadlines and work well under pressure
Strong analytical skills with a basic understanding of benefit plan designs
Strong problem-solving skills with ability to apply resolutions
Strong communicator with excellent interpersonal skills and a proven ability to work in a collaborative, team-oriented environment
Exceptional attention to detail required
Ability to provide excellent customer service
Proficient in Microsoft Office (particularly PowerPoint, Vizio and Excel)
Working knowledge of Oracle preferred
MIN: $70K
MAX: $85K
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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
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