Senior Billing Specialist

About Protomiq 

At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results. 

More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market. 

From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next. 

If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in. 

Working at Protomiq 

At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business. 

We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth. 

Key Responsibilities:

• Conduct audits of OEM Billing Files, ensuring accuracy and compliance.
• Collaborate with OEMs and Dealers to facilitate Enrollments, Upgrades, and Cancellations, including but not limited to FCA, GM, Subaru, Toyota/Lexus, and future OEM programs.
• Manage accounts for Strategic Accounts, ensuring smooth operations.
• Review and verify API Billing Files for accuracy and completeness.
• Participate in the end-of-month billing process, conducting audits to maintain data accuracy.
• Update the Contract Log with newly accepted contracts.
• Process and record cancellations, winbacks, and dead deals in the TradePending App, KPI & Contract Log.
• Reconcile KPI & Contract Log on a monthly basis to ensure data integrity.
• Process and follow up on overdue invoices and failed credit card transactions.
• Config Complete Assistance: Communicate with dealers via email and phone to gather required details.
• Accounts Payable Support: Respond to Accounts Payable related support tickets and phone inquiries.
• Cancellation Processing: Adjust and edit invoice details, amounts, and relevant data as approved.
• Contract Management/Data Entry: Input and management of contract parameters with different payment frequencies for term contracts. 

• Accounting background and experience with deferred revenue and accrual accounting. 
• Operates with a strong sense of urgency and attention to detail.
• Proficient in spreadsheet software such as Excel, NetSuite (not required, but preferred), Customer Portals (not required, but preferred).
• Ability to create reports and charts.
• Excellent phone, chat, and email etiquette.
• Strong time management skills to meet deadlines and handle monthly tasks.
• Accurate data entry skills with an understanding of deferred revenue accounting guidance.
• Effective communication via chat, phone, and email.
• Proficient typing and grammar skills.
• Familiarity with relevant software applications and equipment.
• Knowledge of customer service principles and practices.
• Strong listening skills.
• Team player willing to collaborate for the greater good.
• Capable of multitasking effectively.
• Experience with SaaS, Salesforce, or similar systems is a plus.