Senior Business Analyst

Job Purpose

The Senior Business Analyst will lead initiatives to scale up and achieve ROI from digital systems, will oversee and coordinate the production support and enhancement of a large, enterprise-wide product or large group of products.
This role will be a key team member within the Digital Services Development Division, MyGarage Department. Responsibilities include: work in a product (scrum) team, complete business and some technical analysis supporting key initiatives, build business cases, recommend and implement business processes and/or system solutions, gather and document user stories & acceptance criteria, lead or contribute to ideation sessions, conduct UAT, manage maintenance items, support release management at all stages, provide user support, create and run reports/dashboards, prepare and deliver user training, and develop communication materials for a variety of stakeholders.
This position requires extensive collaboration with AHM associates, IT, consultants, contingent workforce, and vendors.

Key Accountabilities

Advance Agile development cycle for large product or group of products
Responsible for the product documentation such as userstories, use cases, process flows and business requirements.
Participate in Agile development processes including backlog management, sprint planning and demos.
Partner with the Project Teams to align the production support processes for implemented Salesforce projects. Lead regression testing and production validation to ensure production systems maintain their performance.
Lead the gathering, analysis, and documentation of business requirements for our software products.
Ensure a harmonious flow of work among multiple business and IT teams.
Collaborate with developer teams during design and development phases.
Lead continuous improvement efforts
Recommend solutions based on market research and analysis to identify consumer trends and user needs.
Identify opportunities for product improvements, new features, and functionality.
As AHM launches projects or business initiatives, ensure your designated Product stays current and drives value.

Serves as product SME and translate product knowledge to customer / dealer needs.

Create compelling cases to advocate for product and influence business decisions.
Ongoing site maintenance, including identifying and reporting bugs or any other issues for resolution.
Conduct User Acceptance Testing of site updates and enhancements to ensure successful implementation with a minimal number of defects.
Utilize analytics to evaluate site performance, determine strategy, and provide direction for enhancements to site components.
Communication and change management
Leads and facilitates the gathering, analysis, and documentation of business requirements for our software products.
Serves as product SME: communicates with stakeholders to ensure alignment of product roadmap and business goals.
Conducts change impact analysis and creates change management communication & training plans based on product owners direction.
Demonstrates an excellent understanding of how the organization works.

Guides vendors who support product, monitors vendor performance.
Provide support on issues and questions from stakeholders who may include corporate and field sales leaders, district sales managers, customers, and AHM dealers along with corporate web property owners and other IT or business personnel.
For senior business analysts with Direct Reports
Supervise work and performance. Lead, coach, and ensure performance growth and development.

Qualifications, Experience, and Skills

Education:

Bachelor's degree in Business, Computer Science, or related field; or equivalent professional experience supported by subject matter training.
5+ years of experience in Business Analysis or Product Management.
Knowledge of Agile methodologies and software development lifecycle.
Strong analytical and problem-solving skills.
Prior experience in a team environment and the ability to interface with all levels of management needed.
Skillful questioner

can elicit information and requirements from a broad group of stakeholders.
Experience with Customer Relationship Management processes and systems. Automotive industry a bonus.
Two or more years of experience of system-oriented work in products or production support.
Ability to coordinate multiple initiatives simultaneously.
o Strong organizational skills.
Self-motivated with strong analytical, organizational and project coordination skills.
Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
o Strong verbal and written communication skills.
o Skilled at questioning, using evidence to persuade.
Ability to manage complex initiatives with multiple elements and stakeholders.
Ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
Ability to present complex positions and strategies for business decisions, processes and plans.
Ability to work effectively with AHM staff, IT staff, 3rd party vendor staff.
Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
Ability to coach and manage performance (if managing direct report(s))
Excellent customer service and problem-solving skills.
Curious, questioning skills to gain understanding and build support.
Adaptable with proven track record of growing responsibilities.
Experience working with consumer-facing software products.
Working knowledge of JIRA or similar system.
Other desirables (as many):
Salesforce experience highly valued.
o Experience with SFDC (core products: Service Cloud, Sales Cloud).
Automotive / Auto Dealership experience a plus.
Familiarity with building and managing a website, from a business owner standpoint.
Experience with a digital advertising agency.
Experience with CRM systems a plus.
Experience with using Net Promoter Score (or customer satisfaction) data to identify opportunities & measure continuous improvement a plus.

Workstyle

Hybrid
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Benefits and Total Rewards

Total Rewards:
Competitive base salary.
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401(K) Plan with company match + additional contribution
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Well-being program
Community service and engagement programs
Product programs
Free drinks onsite

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