Senior Business Analyst, Customer Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives.  As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers.  Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

This role is 100% onsite in Alameda.

What You’ll Work On

• Maintenance of warranty orders within ADC’s ERP system, SAP, as necessary.

• Monitor weekly inventory reports to prevent out of stock.

• Monitor weekly reports and troubleshoot orders which are not fulfilled.

• Respond to internal & external customer inquiries regarding customer service & logistics issues.  Research issues in Salesforce and SAP.

• Send advance ship notice to warehouse.

• Create weekly return kit orders.

• Participate in weekly meeting with Abbott Back-office Team meetings.

• Analyze weekly & monthly reports to ensure we meet KPI.

• Create PowerPoint slides for monthly KPI meetings and adhoc reports.

• Plan, organize and prioritize own daily work routine to meet established schedule/deadlines.

• Work with cross-functional teams within the division and across divisions (Demand Planning, Finance, Transportation, etc.)

• All work efforts must meet compliance with applicable Corporate and Divisional Policies and procedures.

Required Qualifications

• Associates degree
• 4 years of relevant work experience
• Advanced skills in Excel (analyze large dataset, vlook-up, pivot, etc.) required
• Proficiency in PowerPoint, Microsoft Office/Outlook

Preferred Qualifications

• Detail oriented and high accuracy
• Ability to multitask, prioritize and meets deadline in a timely manner
• Possess experience using ERP system(s) (SAP preferred) and Salesforce
• Work experience in a procedurally controlled business environment and working with multiple vendors/partners

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

     

The base pay for this position is

$90,000.00 – $180,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

United States > Alameda : Plaza 6 Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 10 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf