Senior Business Central Client Success Consultant

Position Summary

Under the direction of a Manager or Senior Manager, the Senior Consultant will develop and implement solutions for clients that are either consultative or technical in nature to provide improvements to business processes and information technology. The ideal candidate will be self-managed for long periods and interface regularly with clients and external stakeholders. This role offers the flexibility to work in person, remote, or in a hybrid environment.

Key Responsibilities

• Client Success & Delivery: Deliver functional and technical services to post-implementation clients using standard enterprise cloud software. Triage, monitor, follow up, and resolve support tickets with appropriate urgency, coordinating with other technical experts to resolve complex issues.

• Solution Architecture & Requirements Gathering: Partner with deployed clients to share best practices, identify functional gaps, gather requirements, and develop customized configurations and marketplace application extensions to meet unique business needs.

• Project & Account Management: Organize, establish, and monitor progress on project work plans to ensure timelines and budgets are met. Identify potential sales or upsell opportunities, escalating information to help determine the scope of services for client needs.

• Documentation & Knowledge Sharing: Thoroughly document technical work to illustrate understanding of concepts, creating articles and how-to guides to build out internal knowledge management systems.

• Market Engagement & R&D: Execute marketing efforts including newsletters, webinars, and blogs. Monitor emerging technologies and software updates to lead research and development for innovative enterprise solutions.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.

• 5+ years of software consulting experience in a professional services firm, OR 5+ years of private industry experience with at least 1+ year of professional services consulting experience.

• Strong technical aptitude, including understanding and experience with software development processes and tenant extensions.

• Demonstrated ability to establish priorities, manage shifting responsibilities, and handle multiple time-sensitive client requests under tight deadlines.

• Excellent organizational, communication, and interpersonal skills to work directly with clients both individually and within a team environment.

Preferred Qualifications

• Active progress toward obtaining relevant enterprise software and systems certifications.

• Proven experience modeling business processes and successfully translating complex requirements into business applications.

• Deep knowledge and experience with relevant enterprise software ecosystems, third-party ISVs, and marketplace application partners.