Senior Business Development manager - Scientific Services

Role Responsibilities:

In this role, you will be responsible  for driving revenue growth through new business development, customer relationship management, and consultative sales activities for Genemarkers' scientific testing services. You will serve as a primary commercial contact for customers while collaborating closely with laboratory, operations, and leadership teams to develop customized testing solutions aligned with client objectives.

Business Development & Sales Growth:

• Achieve sales and revenue objectives through new business development and expansion of existing customer relationships


• Develop and maintain an active sales pipeline through prospecting, networking, referrals, conferences, trade shows, digital outreach, and other business development activities.


• Own the complete sales cycle from lead generation and prospecting through proposal development, contract execution, customer onboarding, and project handoff.


• Identify opportunities to expand customer accounts through additional services, cross-selling and upselling opportunities.

Customer Relationship Management:

• Develop and maintain strong relationships with scientists, R& D leaders, procurement professionals, laboratory managers and executive decision-makers.


• Serve as the primary commercial point of contact for customers throughout the sales process and ongoing customer engagement


• Support existing customer accounts through proposal revisions, scope modifications, contract amendments and identification of additional business opportunities


• Facilitate communication between customers and internal teams to ensure successful customer experiences and long-term partnerships.

Scientific Services & Solution Development:

• Develop comprehensive understanding of Genemarkers' laboratory testing capabilities, technologies and scientific services


• Conduct  consultative discussions with prospective and existing customers to understand research objectives and recommend appropriate testing solutions and study approaches


• Collaborate with laboratory and operations personnel to prepare quotations, technical proposals, pricing and service agreements


• Communicate scientific and technical information effectively to customers within pharmaceutical, biotechnology, consumer products, cosmetics and related industries

Sales Operations & Market Development:

• Maintain accurate customer records, opportunity status, sales activities, and forecasting information with the company's CRM system


• Provide regular sales forecasts, activity updates, and business development reports to leadership


• Monitor industry trends, competitive, customer needs, and emerging technologies to identify growth opportunities and provide market insights


• Represent Genemarkers professionally at customer meetings, scientific conferences, trade shows and industry events


• Participate in continuous improvement initiatives to enhance sales effectiveness and customer experience

Team & Collaboration:

• Work collaboratively with laboratory, operations and leadership teams to support successful customer onboarding and project transitions


• Contribute to a collaborative, growth-oriented environment and support company objectives


• Perform other duties and responsibilities as assigned in support of business development, customer success and organizational growth