Senior Business Process Specialist - Remote

POSITION SUMMARY:

Please apply online using a laptop or desktop computer.

The senior business process specialist will represent the business (vertical) interests in a large-scale, enterprise-wide business process and technology program. This is an operational role that combines domain experience with technical acumen. The candidate does not have to have experience in every business process area but needs to recognize who the right resources, gain the right inputs and assist with critical decision making.

This is a remote position (US). #LI-Remote

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ACCOUNTABILITIES:
Act on behalf of and as a liaison to business leadership

Provide visibility and awareness to requirements, process changes, process designs, etc.... to business leadership prior to approval
Regularly connect with the appropriate business leadership to gain insight on vision for their teams' work

Ensure process and technology solutions align with desired business impact and value

Support SMEs in the articulation of business requirements
Approve business requirements and solution & process designs
Partner with other project roles to identify business process impacts; work with businesses to update and approve process changes
Identify UAT testers and ensure they are prepared for their role; partner with the UAT Lead

Ensure project tasks assigned to the business team are completed on time and with quality

Identify & oversee Subject Matter Experts (SMEs)
Work closely with the Project Manager (PM) to identify key milestones and tasks and create clarity of ownership and accountability
Facilitate trade-off conversations (escalate & mitigate) and drive open items to closure
Escalate and help resolve business process related issues and risks

Ensure individuals are informed, prepared, and able to adopt the changes

Provide input to and support delivery of change management and communication plans & deliverables
Support communication with the business stakeholders
Partner with training and SMEs to ensure staff onboarding materials are complete, including SOP updates

REQUIRED QUALIFICATIONS:

Knowledge of:
NMDP/Be The Match business processes, policies, and standards as applicable to the business area being represented
Identifying and analyzing business and system requirements for a function as part of large-scale project
Exposure to analysis strategy setting and implementation of complex, large-scale, cross-functional projects and analyzing business process improvements.
Ability to:

Plan and prioritize tasks, meet deadlines, and respond appropriately to multiple priorities and changing circumstances.
Apply critical thinking and exercise independent judgement in performance of duties.
Positively challenge ideas, requests, and needs to ensure business value is delivered.
Bring diplomacy and tact to difficult situations (i.e., influence and negotiation skills).
Work in a complex, high speed, self-correcting environment in search of desirable results under conditions of high uncertainty and high change.
Demonstrate exceptional written and verbal communication skills, presentation and facilitation skills and the ability to communicate at all levels of the organization.
Education and/or Experience:

Bachelor's Degree in business, healthcare, or related field preferred. However, upon evaluation, equivalent related experience and/or education may be substituted for degree requirement.
Three years of experience working in Be The Match applicable operations
Proven track record for recognizing pain points and recommending and implementing solutions
PREFERRED QUALIFICATIONS:

(Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

Experience as a Business Lead or Subject Matter Expert in applicable projects or initiatives
Experience implementing software as a service business model solution including collaborating closely with operations teams in determining business and technical needs. Ideal candidate understands having a good balance of configurations and customizations to keep maintenance costs reasonable and ensuring the technical solution is scalable and adaptable.
Exposure to Business Analysis principles; requirements elicitation and analysis as per International Institute of Business Analysis (IIBA) standards; quality improvement processes; Understanding of Quality Assurance, Project Management and SDLC methodology (e.g., Iterative, Waterfall, Agile) principles.

DEI COMMITMENT:
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information