Senior Business Systems Analyst

Salary: $115,939.20 - $146,972.80 Annually

Location : Chinook Building 401 5th Avenue Seattle, WA

Job Type: Career Service, Full Time, 40 hrs/week

Job Number: 2024-21793

Department: KCIT - Information Technology

Division: Enterprise Business Services

Opening Date: 05/03/2024

Closing Date: 5/19/2024 11:59 PM Pacific

FLSA: Exempt

Bargaining Unit: Z3 : KC Personnel Guidelines

Full- or Part-Time: Full Time

Summary

This position is open to Internal King County Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered.

Yes, this is government, but we'll surprise you in how we break from the stereotypical mold. King County is driving to become the best run government. For King County Information Technology (KCIT) that means pushing the County forward through innovation and a real focus on those who directly use our technologies or indirectly benefit from their use. We're working to adopt a Scrum/Agile approach to software development and delivery. We're aggressively migrating to the cloud. And we're committed to helping our customers and our constituents get solutions that help them do their job or do life easier. That's where you come in. We are seeking a Senior BSA to join our team and help the County deliver technology solutions that solve real problems and meet real needs.

We want BSAs who like working as detectives, translators, and solution-builders. As detectives, our BSAs unearth and investigate business and technology requirements through creative means. As translators, they transform and communicate the stated needs of customers so that they make sense to the technologists who will build, or configure and test to them. And as solution-builders, they pave new roads of understanding and convey needs in ways that resonate for technical and non-technical audiences alike.

We're looking for BSAs who'll thrive working as internal IT consultants and will lead business analysis for a wide range of IT initiatives for our 18 distinct agencies (ranging from Parks, to Transit, Public Health, Public Defense and more). Initiatives may be large, enterprise projects or small, operational improvements that impact major divisions of the County, interaction between the County and regional partners, or services delivered to County constituents. In these roles, the BSAs will work closely with customers--public servants who want to solve a challenge or improve a service through technology--and with technologists-our own engineers, SQA, UX, etc. or vendors. Working with these customers and IT, the BSAs will develop current and future state operating models, document business requirements, user stories, and acceptance criteria, create use cases, lead user acceptance testing, and support process improvement measurement efforts. Additionally, they'll be members of Scrum teams, serving either in a Scrum Master, Product Owner, or Delivery Team member (analyst) role. And they will contribute to building our Community of Business Analysis Practice.

Here at KCIT you'll have the opportunity to maximize your potential, receive recognition for your talents, and do work that has real impact on your community. Ultimately, our focus is on our constituents, people who live and work in King County and who want their government to work for them. If you're highly-driven, customer-obsessed, and solution-oriented, we want you on our team!

King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:
Job Duties

Work with the business manager or sponsor and representatives within teams to analyze business needs and identify the best solutions for those needs
Lead requirements analysis and verification. Obtain requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases, scenarios, event lists, or competitive product analysis
Transform high-level business and user requirements into user stories and acceptance criteria that can used by developers and understood by someone without a technical background
Represent requirements using alternative views, such as analysis models, prototypes, or scenarios to guide solution finding
Develop testing plans for end users and collaborate with QA to support end to end testing.
Analyze strategic business policy initiatives and legislative mandates to ensure solutions support King County goals and related federal/state requirements
Create business cases and cost/benefit reports to substantiate and defend projects and change initiatives in order to improve business operations
Set client expectations and educate stakeholders on the benefits of a defined requirements process and/or Scrum/Agile approach
Proactively initiate the development of alternative service delivery solutions to business challenges based on processes and information technology standards adopted at the enterprise level
Create business process documentation and operating/workflow models consistent of existing operational processes and future state operations to create improvements and efficiencies
Establish and implement effective analysis practices and facilitate continuous improvement of a requirements process. Implement ways to reuse requirements across projects/products
Conduct change impact analysis by identifying key stakeholders and assessing the level of change key stakeholders are experiencing
Apply appropriate change levers to ensure that end users are ready to adopt digital solutions
Contribute to the Business Analysis Community of Practice
Mentor and model methodologies, techniques, and behaviors for the journey business analyst
Perform other duties as assigned
Experience, Qualifications, Knowledge, Skills Demonstrated experience in the business analyst role supporting software development projects and business solutions
Demonstrated experience leading analysis efforts directly with the business (e.g. in an IT consultant capacity)
Skill in learning on the fly
Strong commitment to customer service
Skill in researching strategic issues, providing analysis, problem solving and recommending emerging technologies
Expertise in facilitation, documentation, solution modeling, business problem definition, and analysis approach development
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Skill in conveying technical information to non-technical users
Skill in documenting requirements at both a strategic and tactical level
Skill in aligning technical solutions and features to requirements and tracing/monitoring the fulfillment of requirements
Skill in using data and information to assess and understand issues, evaluate options, form accurate conclusions, and make decisions
Ability to facilitate discussions employing techniques that help group members discover and develop insights and remain engaged with the task.
Skill in effectively organizing multiple assignments, sometimes of a difficult nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
Skill in using MS Office 365 suite and Azure DevOps or other requirements management/Scrum/Agile software.
Bachelor's degree in information technology, business administration, computer science or related field and 5+ years of relevant technical business analyst experience OR Any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.
Desirable Qualifications Completion of Microsoft certification for O365 products
Completion of CSM, CSPO, and/or SAFe or other Scrum or Agile certification.
Completion of certification of ECBA, CCBA or CBAP.
Change Management certification, formal training or experience

Supplemental Information

Telecommuting Work The work associated with this position will be performed through telecommuting complimented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Classification: Business Systems Analyst-Senior - 7308300

Work Schedule This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. Alternative work schedules may be considered.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper @kingcounty.gov or 206-263-6957.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

This position is open to Internal King County Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered. Are you a current KCIT employee? Yes
No

02

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position? Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
No.

03

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff

Required Question