Senior Care Coordination Administrative Assistant

Description

Reports to: Assistant Director of Housing and Care Coordination

Job Objectives:

Work as integrated team member in the Care Coordination Program.

Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange.

Responsibilities:

• Attend Care Coordination team meetings as required.
• Attend MHA monthly meetings. 
• Schedule presenters for Care Coordination team meetings.
• Attend trainings and meetings relevant to Health Homes and position.
• Provide ongoing mentorship to the administrative staff
• Maintain administrative support workflow.
• Assist with answering incoming phone calls from program participants, as well as conduct telephone wellness checks to program participants. Assist with crisis intervention phone calls as needed. 
• Assist with filing and organization of program participant files.
• Maintain program participant face sheets with updated contact information as needed.
• Establish systems for maintaining performance metrics. 
• Assist with completion of monthly billing invoices. 
• Assist with Health Home referrals including but not limited to: sending information letters, phone contacts, researching referral locations and maintaining referral lists by outreach and hiatus status.  
• Provide administrative support with FCM and AWARDS systems and upward enrollment process as assigned by supervisor.
• Assist with administrative support for SCCM
• Provide assistance in entering information into AWARDS.
• Complete FCM data collection information.
• Assist with the maintenance of program participant records electronically through FCM and AWARDS (Foothold Technology Electronic Record Keeping System).
• Assist with the maintenance of program participant files according to program policies and procedures
• Establish and maintain linkage with appropriate community agencies and service providers.
• Provide assistance to program participants as they navigate and access community resources that address social determinants of health as needed.
• Represent MHA at meetings as necessary.
• Complete various departmental reports
• Attend Senior/Supervisor huddles

Other Duties:

• In the spirit of teamwork, answer MHA’s main office phone as needed.
• Participate in MHA’s committees as needed.
• May be required to lift up to 25 pounds, if needed.
• Duties outlined above are intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Requirements

Qualifications:

• High School Diploma with 2 years of experience in human services.
• Ability to work independently with minimal direct supervision. 
• Familiarity with Electronic Health Record Program(s) preferred.
• Effective written and oral communication skills.
• Proficiency in Excel and Microsoft Word required.
• Effective Data Management skills.
• Knowledge of Medicaid procedures preferred. 
• Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Valid NYS Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.
• Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process.

Terms of employment/benefits:

• Non-Exempt.
• Forty (40) hours per week.

Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA’s staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year.

Why work for MHA in Orange County?

MHA is an agency that understands that its workforce is vital to our community and the mission of our agency. Our many benefits include:

1) Competitive compensation rates

2) 1 hour paid lunch for F/T employees

3) 4 Wellness Days annually for F/T employees 

4) 14 Paid Holidays which includes 1 Floating Holiday

5) 403(b) Plan with discretionary matching

6) Employee benefits include: Medical / Dental / Vision / Flexible Spending Account-Health Saving Account / Dependent Care / Life Insurance / Supplemental Insurance for Medical Expenses.

7) Numerous opportunities extended for staff development and career growth.

8) Diverse employment opportunities. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available.

Why is working for MHA in Orange County so rewarding?

Working with our program participants provides opportunities to give others life changing support. MHA’s staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. Come join our team and make a difference.

If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!