Senior Casualty Claims Specialist, Attorney Represented - Pacific or Mountain Time Zone

Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.

Work Arrangement

Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month.
Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote.

Grade Range: 12-13 based on experience

Responsibilities:

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
• Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Preferred Qualifications:

• 1+ years Personal Lines Third Party Auto Casualty Experience
• 1+ years Attorney Represented Experience

• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
• Ability to obtain proper licensing as required.

Employees may apply for a new role after completing 12 months of employment in their current position.

Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time. 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.