Senior Central Intake Coordinator

Bright Beginnings provides services in Cuyahoga County and across the State of Ohio that support families in helping their children grow, learn, and develop to their fullest potential.  Last year  Bright Beginnings served over 60,000 Ohio families! 

Core values include:  

• Supporting families.


• Promoting early action.


• Respecting and valuing equity.


• Working collaboratively and building capacity.


• Using evidence-based strategies and measuring results.


• Ethics, integrity, and professionalism.  

Interested applicants may learn more about Bright Beginnings at:  https://www.escneo.org/BrightBeginnings.aspxeginnings

The Educational Service Center of Northeast Ohio (ESCNEO) is Bright Beginnings' fiscal agent and contracts with all Bright Beginnings staff.  Staff are key to meeting Bright Beginnings' mission and are provided market-competitive salaries based on experience and excellent benefits that exceed industry averages. Benefits details are located at (https://www.escneo.org/Benefits1.aspx) and include:  

• Health insurance (medical, dental, and vision); 


• Paid time off for vacation and a generous holiday schedule; 


• School Employee Retirement System (https://www.ohsers.org/); 


• Life insurance; 


• Access to a comprehensive employee assistance program.

The ESCNEO with Bright Beginnings is an Equal Opportunity Employer (EOE) and endeavors to provide the highest quality service through employing professionals selected for their competence and expertise.  No one will be discriminated against on the basis of color, age, origin, race, gender, religion, marital status, military service, or disability.  

The ESCNEO operates within Ohio only, and applicants must be Ohio residents at the time of employment.  

Summary

The Senior Central Intake Coordinator is responsible for all Help Me Grow intake functions statewide. This includes leading the development, operation, maintenance, and monitoring of all statewide intake functions; providing coordination and oversight to intake staff and subcontractors processing referrals; working with management staff and partners to build the infrastructure for new or expanded referral partnerships; and analyzing and reporting on data to monitor and improve service delivery.

Experience Requirements (Skills, Knowledge, and Abilities)

1. Minimum four years of project management or program coordination experience in the Human Services, Early Childhood or related industry required.

2. Minimum of two years call center or equivalent system management experience required.

3. Minimum three years of supervisory experience, four or more years preferred. 

4. Intermediate skill level in Microsoft Office applications (e.g., word processing, electronic spreadsheets, databases, and presentation software), email applications, and internet usage. Advanced skill level preferred.

5. Proven analytical ability to understand, manipulate, and analyze data across systems.

6. Team building skills; organizational and staff development skills.

7. Ability to maintain confidentiality and use appropriate judgment in handling information and records.

8. Ability to demonstrate a high attention to detail and good follow-up skills. Must be self-motivated, proactive and solution-focused.

9. Ability to resolve moderately complex problems.

10. Strong written and verbal communication. Ability to express self effectively and concisely, both orally and in writing.

11. Ability to tactfully and effectively deal with public and staff in a personable and professional manner.

12. Ability to work independently with limited direction.

13. Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines. Strong project management skills.

Education/License Requirements

Bachelor’s degree in a related field.

Valid Ohio Driver’s License and appropriate insurance coverage.