A Senior Chat Representative handles advanced customer support through live chat while also supporting team performance and quality.
Key Responsibilities:
Manage customer inquiries via live chat (multiple chats at once)
Resolve complex or escalated issues beyond entry-level agents
Provide accurate product/service information
Review chats for quality assurance and compliance
Collaborate with supervisors to improve processes
Core Skills:
Strong written communication and typing speed
Advanced problem-solving and conflict resolution
Ability to multitask across several conversations
Leadership or mentoring ability
Experience with CRM/chat platforms
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