Senior Claim Examiner-E&O

The Senior Claim Examiner role, under an appropriate level of direction from the manager, investigates, evaluates, and resolves Professional Liability claims while ensuring the highest level of customer service.

Responsibilities:

• Provide outstanding customer service and work with the insured, broker, and counsel in the adjustment of Professional Liability Claims.

• Identify and evaluate coverage issues, prepare comprehensive coverage letters and analysis. 

• Conduct, coordinate, and direct investigation into loss facts and extent of third-party damages.

• Direct and closely monitor assignments to experts and defense counsel.

• Evaluate information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.

• Set reserves within authority or make claim recommendations concerning reserve changes to supervisor.

• Participate in virtual settlement conferences and mediations, with occasional travel as necessary.

Education & Experience:

• 2 or more years claims handling or relevant legal/insurance industry experience.

• College degree or equivalent business experience.

• Experience with Professional Liability or other Financial Lines claims preferred but not required.

• Law degree preferred but not required. 

Desired Skills:

• Ability to work independently and multi-task 

• Excellent verbal and written communication skills.

• Ability to deal with customers in a professional manner.

• Excellent negotiation skills.

• Highly organized and responsive.

• Work effectively in a team environment, whether virtual or in-person.

• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.