Senior Claims Advocate

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America.  We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview

This position will provide prompt, accurate and courteous claim service to customers, both internal and external, through the servicing and consultation regarding Commercial Lines Claims.

Primary Responsibilities

• Acknowledgement & reporting of claims, make assignments to companies and/or independent services, discussions with Insureds regarding coverage and processing of claims.
• Research coverage and participate in discussions with Insureds, and Producers regarding same.
• Review and negotiate reserve changes with carriers and communicate changes to insured.
• Maintain diary system relating to first- and third-party losses and claims in subrogation.
• Assist underwriting staff with claim information relating to policies.
• Prepare claims management reports as required by account size.
• Process and monitor all incoming claim documentation.
• Prepare loss analysis for clients as required by account size.
• Remain current on technological changes and software use. Attend training and seminars as necessary in effort to stay current with changes in law and industry
• Provide claim feedback re: reserves, litigation strategy, and Plan of Action to secure timely closure of claims.
• Participate in Claim Review meetings with clients. Provide claim updates to Claims Advocacy Manager as part of review.

Position Specific Skills/Qualifications

• Minimum 3-5 years claims advocate experience, or equivalent experience as a claims adjuster.

• Broker’s license or attainment thereof upon hire.

•  Able to work independently and enjoy a high degree of interaction with team members.
• Self-motivated and driven.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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