Senior Claims Analyst

Charger Logistics Inc. is a world-class, asset-based carrier with operations across North America. With over 20 years of experience delivering top-tier logistics and transportation solutions, Charger Logistics has grown into a trusted and innovative leader in the industry.

At Charger, we invest in our people. We provide the resources, support, and opportunities for employees to learn, grow, and advance their careers. As an entrepreneurial-minded organization, we encourage innovation and welcome individual ideas and strategies that drive success.

We are currently expanding and seeking a motivated and experiencedSenior Claims Analyst  to join our team at our Indianapolis location.

The Senior Claims Analyst  oversees all aspects of claims management for trucking and logistics operations with primary focus on subrogation recovery. This role manages investigation, evaluation, negotiation, and resolution of claims while maximizing recovery opportunities and minimizing liability exposure across our transportation network.

Key Responsibilities

Claims Management & Administration

• Manage all liability, cargo, property damage, and personal injury claims arising from trucking and logistics operations.
• Conduct thorough investigations of incidents including evidence gathering, witness interviews, and review of driver logs, vehicle maintenance records, and dispatch documentation.
• Maintain detailed claims files with complete documentation throughout the lifecycle of each claim from first notice of loss through final resolution.
• Determine liability, assess damages, and make coverage decisions in accordance with policy terms and applicable regulations.
• Provide regular reporting to senior management and insurance carriers on claims status, trends, and financial exposure.

Subrogation & Recovery

• Identify and pursue all viable subrogation opportunities to recover costs from responsible third parties.
• Evaluate each claim for subrogation potential including equipment failure, third-party negligence, warehouse damage, and shipper liability.
• Coordinate with legal counsel, insurance carriers, and third-party administrators on subrogation cases.
• Negotiate settlements and manage the subrogation process through litigation when necessary.
• Maintain detailed subrogation tracking systems and provide regular reporting on recovery efforts and success rates.

Vendor & Relationship Management

• Develop and maintain relationships with insurance carriers, third-party administrators, legal counsel, and independent adjusters.
• Negotiate and manage contracts with claims vendors and ensure service level agreements are met.
• Coordinate with repair facilities, medical providers, and other service vendors.
• Collaborate with risk management, safety, operations, and compliance departments.

Process Improvement & Compliance

• Develop and implement claims handling policies, procedures, and best practices aligned with industry standards.
• Ensure compliance with all federal and state regulations including FMCSA requirements, DOT regulations, and relevant insurance laws.
• Establish and monitor key performance indicators for claims metrics.
• Identify trends in claims data and recommend loss prevention strategies.
• Train operations staff, drivers, and management on proper claims reporting procedures and accident response protocols.

Financial Management

• Maintain accurate claims reserves and adjust as cases develop.
• Monitor claims costs and pursue cost containment strategies.
• Manage claims budget and track expenses against forecasts.
• Analyze loss trends to support insurance renewal negotiations and risk management decisions.

Qualifications

Education

• Bachelor's degree in Business Administration, Risk Management, Insurance, or related field (or equivalent combination of education and experience).

Required Experience

• Minimum 5-7 years of claims management experience.
• At least 3 years specifically in transportation, trucking, or logistics claims.
• Demonstrated experience in subrogation and recovery operations.
• Proven experience managing complex liability and cargo claims.

Preferred Qualifications

• Experience with motor carrier insurance policies, cargo insurance, and commercial auto coverage.
• Familiarity with FMCSA regulations, DOT compliance, and Hours of Service requirements.
• Experience with TMS (Transportation Management Systems) and claims management software.
• Litigation management experience.

Required Skills

• Strong knowledge of insurance principles, policy interpretation, and claims investigation techniques.
• Expert negotiation and settlement skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills with ability to interact effectively with all organizational levels, external parties, and legal professionals.
• Proficiency in claims management software and Microsoft Office Suite.
• Strong organizational skills with ability to manage multiple complex claims simultaneously.
• Sound judgment and decision-making abilities under pressure.
• Attention to detail and commitment to accuracy in documentation.

• Competitive Salary.
• Healthcare Benefit Package.
• Career Growth.