Senior Client Advisor-San Diego

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available in our San Diego Fashion Valley. We are seeking an exceptional

Senior Client Advisor

with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.

Position Overview

Senior Client Advisors (SCA) are the top sellers in the store and market. SCAs are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and lifestyle while creating long-term value for clients and the company. The Senior Client Advisor strives to achieve individual and team results and, at times responsible for acting as the Manager on Duty (MOD). The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage. The SCA is not responsible for Performance Management with the primary focus being driving sales.

Responsibilities

Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistently
Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales
Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities
Build and develop long-lasting client relationships using the company’s clienteling program and initiatives
Drives business through active client outreach and appointment selling
Attract new clients by acting as a Brand Ambassador through networking within the community
Professionally interacts with all levels of Management and Corporate representatives
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledgeof the brand's history and values, collection proposition, and product features
Supervise the sales floor, acting as MOD when required
Responsible for opening and closing procedures while also holding store keys, as required
Support and maintain company visual merchandise presentation standards
Support in inventory preparation and execution
Work with all store teams to maintain a professional and productive work environment
Additional responsibilities as assigned

Qualifications

3-5 Years of previous experience in sales roles, in Luxury Retail Companies
Proven excellent client service skills and commercial mindset
Previous experience in training and coaching people both in professional and non-professional contexts
Ability to drive results through others
Proficient computer knowledge (MS Word, Excel, and Outlook)
Ability to communicate and analyze business needs/trends with senior leadership
Ability to work in a fast-moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

This position is classified as non-exempt for purposes of the Fair Labor Standards Act, as this employee’s primary duties consist of performing clerical and/or manual work-based activities.

The hourly rate for this role ranges from $22.00 - $25.00. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

LOCATION: USA – San Diego – CA
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