Senior Client Manager II

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Client Manager II

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Sr. Client Manager do at Fiserv:

We are seeking a

Sr. Client Manager

to support public sector clients. Our Government team works hand-in-hand with Federal, state and municipal government, as well as non-profits, higher education and utilities across the United States. You’re a great fit if you are passionate about building strong business relationships, communicating with clients regularly as a key day-to-day point of contact, solving problems and addressing client pain points to deliver a best in class client experience every day.

Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities, both from a client and internal perspective is a must within the Government Consulting Group.

Candidates need to live in Texas. Relocation assistance is not being offered for this role.

What will you do:

Identifies, analyses, researches, and resolves inquiries on all aspects relating to the Managed Service Fee Model

Ensures complete and prompt resolution for moderate to complex inquiries from clients directly and other areas within Fiserv

Effectively interact and communicate with various cross functional departments.

Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business

Analyze business needs to suggest new features and system enhancements and advise on the impacts

Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions

Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side

Analyze and monitor the Client’s processing to identify and implement solutions that create operational efficiency and/or cost savings.

What you will need to have:

3-4 years minimum experience Financial skill set to analyze merchant account set-up to ensure we minimize the interchange and card brand fees

3-4 years experience with developed information seeking/analysis skills with the ability to communicate to foster desired/positive client experiences

3-4 years experience with technical communications into client facing material

3-4 years experience with organization skills including resolution management and follow up along with ability to manage complex incidents with no supervision.

What would be great to have:

Accounting or Business degree from a 4-year accredited college or equivalent experience

Proficient in Microsoft Word, Excel, Outlook, and One Note

3-4 years Government financial management experience

Familiarity with internal Fiserv systems and solutions

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune

magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
#J-18808-Ljbffr