Senior Client Partner Retail & E-commerce Vertical

About Us

Concord isn’t your typical consulting firm; we’re an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our innovation capabilities in Analytics & AI, Data Management & Engineering, UX and Digital Experience, and Technical Platform Integration, Automation, and Security Engineering.

We’re seeking a Client Partner to nurture and expand relationships mainly with existing Retail and E-commerce accounts. You’ll serve as the strategic advisor and main point of contact for key accounts, collaborating with delivery and solution teams to ensure client satisfaction and identify new opportunities for partnership.

Responsibilities

• Own and grow a portfolio of existing clients. 
• Serve as a trusted advisor to client stakeholders, ensuring alignment between business needs and Concord’s solutions.
• Identify opportunities for cross-sell and up-sell across digital, data, and engineering services.
• Collaborate with delivery and pre-sales teams to ensure successful project delivery and client satisfaction.
• Drive account planning sessions, QBRs, and long-term strategic roadmaps with key clients.
• Meet or exceed quarterly and annual revenue and account growth targets.
• Maintain accurate forecasting and pipeline management within CRM.
• Represent Concord at industry events, conferences, and partner forums to build brand awareness and generate leads.
• Efficiently manage multiple projects while coordinating with various internal and external stakeholders.

Qualifications

• 10+ years of experience in account management, client partnerships, or solution sales within consulting or technology services.
• Proven success in growing existing accounts and driving revenue through renewals and expansions.
• Understanding and interest in Retail, E-commerce, or CPG operations and challenges. 
• Excellent relationship-building, communication, and negotiation skills.
• Ability to collaborate across delivery, marketing, and leadership teams.
• Strategic thinker with a client-first approach and a focus on long-term success.
• Experience working in a fast-paced, mid-sized consulting or technology services environment.
• Bachelor’s degree or equivalent experience.

What We Offer (W2 Salary)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. 
• 401(k) Retirement Savings: 1% employer match. 
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday. 

Additional Information

• Salary: $250,000 – $350,000.
• Preferred location: Los Angeles, the Bay Area, and Seattle. Open to other large metro areas like New York, Boston, Philadelphia, Chicago, Charlotte, and Washington, DC. 
• Must be willing to travel to our HQ, client's site, and other locations.
• Requirements: must be authorized to work legally in the US without sponsorship.

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Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!