Senior Clinical Outreach Case Manager

ABOUT MIRIAM’S KITCHEN

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

ABOUT THE POSITION

The Senior Clinical Outreach Case Manager will help to provide clinical oversight for a caseload of high-priority unsheltered people experiencing homelessness, administer VI-SPDAT assessments, help individuals collect identification documents in an effort to become “document ready,” and facilitate the housing process by acting as a liaison between the targeted individual and housing provider in a variety of settings.

This position is eligible for a $2000 hiring bonus.

DUTIES AND RESPONSIBILITIES

• Provide housing match services to a primary caseload of high-priority people to facilitate the housing process and ensure successful housing placement.
• Provide outreach, case management, and housing navigation services in any setting necessary, including streets, shelters, hospitals, jails, and encampments.
• Provide ‘light-touch’ and ‘intensive’ outreach services as appropriate.
• Provide referrals to medical, mental health, and substance abuse services as needed.
• Provide clinical oversight to the outreach team’s efforts including clinical trainings and case conferencing for complex cases.
•  Assist targeted people with applying for identification documents, entitlements, and other benefits.
• Assist with strengthening relationships and collaborating with external providers such as the Department of Behavioral Health (DBH), other mental health providers/programs etc.
• Build rapport and utilize motivational interviewing strategies to support vulnerable people with moving through the stages of change and accepting an offer of housing.
• Conduct trainings for staff.
• Access the Homeless Management Information System (HMIS) to input VI-SPDAT assessments and upload people’s identification documents.
• Utilize computerized databases to maintain written and computerized records, compile reports, and complete other program documentation (e.g. case notes), while maintaining appropriate confidentiality of client information.
• Complete administrative tasks as necessary.
• Attend all trainings required
• All other duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities

• Familiarity with the homeless services and housing landscape in Washington, DC.
• Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Strong communication skills and sense of boundaries.
• An understanding of the structural and systemic causes of homelessness.
• Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.
• Able to lift and/or carry up to 20 lbs.
• Able to handle physically demanding work – to include but not limited to standing and/or walking up to 5 hours per day in all types of weather.
• Comfortable operating computers, inputting information into a database, and documenting case notes.
• Able to navigate DC via public transportation and on foot.
• Able to work in a variety of settings, including streets, shelters, hospitals, jails, and encampments.
• Able to conduct street outreach in all weather conditions.
• Proficiency in Spanish is preferred.

Experience

2 years of experience working in services for homelessness, mental health, substance abuse, HIV/AIDS, and/or case management for vulnerable populations.

Education

• Master’s degree in a clinical field
• 2+ years of experience in social services.
• REQUIRED: Licensed in social work, professional counseling, etc. 

PHYSICAL/MENTAL DEMANDS: 

Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands- Ability to communicate (written and spoken) effectively in English is required.

TRAVEL DEMANDS: 

This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation

Benefits

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.

EOE STATEMENT

Miriam’s Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color, people with lived experience in the issues MK works on, veterans, and LGBTQIA persons are strongly encouraged to apply.