Senior Cloud Operations Engineer

Meet Our Team:

Picture Yourself at Pega:

What You'll Do at Pega:

• Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA


• Own and drive customer-impacting escalations with a focus on stability and service restoration


• Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services


• Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes


• Create, maintain, and continuously improve runbooks, SOPs, and operational standards


• Partner with Engineering on pre‑release validation and operational readiness of new platform capabilitiesIdentify opportunities to automate manual or repetitive operational tasks and reduce operational toil


• Participate in infrastructure‑focused projects and adapt to evolving business and platform requirementsParticipate in an after‑hours on‑call rotation, including weekend coverageSupport FedRAMP‑compliant environments (U.S. citizenship and residency required)

Who You Are:

What You've Accomplished:

• 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms


• 2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus)


• 2+ years of Linux systems administration experienceWorking knowledge of AWS services, including but not limited to:
  
  
  
  • EC2, EBS, S3
  
  
  • ELB / Load Balancing
  
  
  • VPC, Transit Gateway, Route 53
  
  
  
  Experience supporting highly available, fault‑tolerant cloud environmentsFamiliarity with infrastructure automation and scripting (Bash, Shell, Python, or similar)Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operationsAWS or GCP certification preferredCCNA/CCNP a plus, but not required

Pega Offers You:

• Industry‑leading, analyst‑recognized technology platforms


• Continuous learning, certification, and career development opportunitiesAn inclusive, flexible, and globally collaborative work environment


• Competitive compensation including base pay, incentive plan, and equity participation #LI-KH2

Additional Information

Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.