Senior Collab Technical Solutions Architect

 POSITION SUMMARY:  The Senior Collaboration Technical Solutions Architect is responsible for working with Clients and translating  Client requirements into clearly defined and supportable collaboration architectures; provide best practice  technical approaches and service delivery strategies that are to be used by the Aspire Delivery Teams to  ensure successful Client outcomes. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY  BE ASSIGNED.  

• Engagement Management – Provide presales technical engineering support, manage engagement risk mitigation and project economics including planning and budgeting, define deliverable content, and  ensuring buy-in of proposed solutions from client. 
•  Technical Leadership – Provide Collaboration Teams with expert level technical guidance and direction  on relevant industry trends and develop sellable solutions aimed at growing the practice. 
• Identify opportunities and recommend solutions and services to both new and existing clients. Influence  technical solution direction and help grow services revenue and gross profit through the management  of Client and Aspire Sales Team expectations. 
• Manage executive and senior executive-level Client stakeholder relationships and assist the Sales  Teams in educating and positioning Aspire technology solutions and services to clients.  
• Work with Sales, Marketing, and Sr. Leadership to capture best practices and develop case studies  and other core deliverables to build reference solution offerings.  
• Provide thought leadership by participating in industry forums, events, speaking engagements, and  social media. 
• Perform Proof of Concept work to demonstrate feasibility of new and emerging technologies to provide  increased value to Clients over existing legacy solutions. Senior Collaboration Technical Solutions Architect  2 
• Research and prepare collaboration project presales proposals, Statements of Work, Bill of Materials,  and other project definition source materials. 
• Prepare model RFP's and provide leadership and guidance in technical responses to strategic  customer RFP's.
• Ensure customer satisfaction by working closely with Customers and Account Managers, making  recommendations, delivering and supporting client requests. 
• Interact directly with the post-sales team to ensure alignment between pre and post-sales activities and  ensure desirable client outcomes. 
• Handle post sales escalations by co-coordinating and working with all internal and external stakeholders to arrive at satisfactory outcomes for all involved parties 

 Minimum Education and Experience: 

•  Bachelor’s degree or equivalent technical degree  
• 8+ years of experience focused in technology–based consulting or equivalent  industry experience  
• Background in presales engineering of Collaboration technologies 
• Background in delivery engineering of Collaboration technologies 
• Experience with mentoring people and leadership skills a plu 

OTHER SKILLS and ABILITIES: 

• Demonstrated professional growth and the proven ability to work cross-functionally  
• Proven history of leveraging and growing existing client base; organic business development  responsibilities; i.e. helping to grow new account/clients from the ground up  
• Business operations experience (service development, project costing)  
• Outstanding verbal and written communication skills to audiences of all levels including client facing  skills TRAVEL:  Less than 50+% Senior Collaboration Technical Solutions Architect  3 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by  an employee to successfully perform the essential functions of this job. Reasonable accommodations may be  made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee  frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The  employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or  move up to 35 pounds. Specific vision abilities required by this job involve normal vision. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an  employee encounters while performing the essential functions of this job. Reasonable accommodations may be  made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.