Senior Collection Data Analyst

About PalmPay

• Write complex SQL queries to extract, clean, and transform collection-related datasets.
• Build analytical data models for portfolio performance, delinquency behavior, and recovery trends.
• Ensure accuracy, consistency, and reliability of collection data sources.

• Build and maintain weekly, monthly, and quarterly recovery reports for management.
• Automate reporting dashboards and ensure structured, timely data delivery.
• Support regulatory and internal reporting requirements.

• Define, track, and evaluate core KPIs such as repayment rate, roll-rate movement, bounce rates, and collector performance.
• Assess the effectiveness of collection strategies across buckets and channels (call center, field collection, digital reminders).

• Build and analyze recovery curves, first-payment default patterns, and loss forecasts.
• Evaluate collector and team efficiency, providing actionable recommendations to improve performance.

• Build dashboards and visual reports using Excel (advanced), Power BI, or Google Data Studio.
• Present insights and trends clearly to leadership and operations teams.

• Gain deep understanding of collection workflows, SOPs, and operational pain points.
• Use data-driven insights to recommend improvements to strategies and processes.

• Collaborate with risk, collections, call center, and product teams to understand issues and develop solutions.
• Translate data insights into clear business actions and operational guidance.

• Bachelor’s degree in Statistics, Economics, Finance, Mathematics, Computer Science, or related field.
• 2–4 years of experience as a Data Analyst or Collection Analyst,
• Strong proficiency in Excel & SQL for data extraction and data analysis and reporting.
• Strong understanding of collection operations, loan lifecycle, and risk metrics is preferred.
• Excellent communication and problem-solving skills.
• Ability to work with cross-functional teams in a fast-paced environment.

• Competitive salary
• Festival bonuses
• Mobile & internet allowance
• Career growth opportunities in a fast-scaling international fintech