Senior Collections Analyst

SUMMARY

Solicits payments for overdue accounts through regular follow-up with delinquent customers; demonstrates excellent customer service skills; regularly reviews aging reports and accounts receivable balances of assigned customers and takes appropriate steps to obtain payments. Uses good judgment and initiative to resolve problem accounts.  Possesses strong computer user abilities/aptitude to creatively and effectively work with the NetSuite and Jesta systems.  Handles special projects and assignments, as requested.  Assists employees with daily problems and trains new employees.

DUTIES AND RESPONSIBILITIES: 

• Responsible for collecting past due invoices in a timely manner.


• Provide customers with proof of deliveries, copies of invoices etc.


• Negotiate payment arrangements with customers.


• Reconcile accounts in an effort to present the customer with an accurate balance.


• Discuss past due accounts with management and the sales department in order to find the best way to collect or release accounts from credit hold.  


• Report to management any delinquent account that might affect our collections.


• Request claim investigations to issue credit memos.


• Send collection letters and statements.


• Assists the EDI Department with the correction of invoices and transmission problems.


• Able to navigate in different customer websites in order to retrieve payment information.


• Prepare a weekly report for management with collection updates.


• Must keep the sales department aware of high risk accounts.


• Reconcile CIT (302H) and the end of the month for Cash applications.


• File claims with the factor company in a timely manner.


• In charge of sending daily forecast updates.


• In charge of assisting other collectors.


• Assist in training new employees.


• Be able to assist upper management and credit department on account status. 


• Assist in month end closing.

SKILLS, KNOWLEDGE AND ABILITIES

• Ability to analyze problems and solve issues in a timely manner.


• Basic accounting knowledge


• Computer literacy/proficiency in Excel


• Bi-lingual preferred


• Detail Oriented


• Excellent communication and follow up skills


• Ability to work under pressure

PHYSICAL DEMANDS

This position requires the normal demands of any job, such as sitting, standing, reaching with arms and hands, walking, talking and hearing. 

WORK ENVIRONMENT

While performing the duties of this job, the noise level in the work environment is usually moderate. 

MINIMUM REQUIREMENTS

• Minimum of 5 years experience in a large corporate structure, or 2 or 4 year degree or combination of academic degree and work history. 


• Knowledge of Accounts Receivable procedures & processes (preferably in a large Accounting environment); 


• Possess excellent communication, organizational & follow up skills;


•  Demonstrate a high level of accuracy and be detailed oriented with designated accounts;


•  Proficient in M.S. Excel and Google Mail.


• Ability to work past normal business hours when necessary.