Senior Collections Specialist

The primary role of this position is to preserve the Credit Union’s assets by controlling delinquent accounts;
collecting delinquent loan payments and/or working to recover on past losses; preparing administrative
documents related to delinquent accounts or repossessions of collateral; working with third-party administrators
related to collections and recovery activities (including tracking effectiveness of activities). Is responsible for
maintaining and monitoring compliance of Credit Union with all required regulations and policies, especially
with all Fair Debt Collection Practices Act (FDCPA), Bank Secrecy Act (BSA) and Office of Foreign Assets
Control (OFAC) policies, procedures, and regulations.

Essential Functions & Responsibilities: 

• Manages administrative tasks related to collections activities in partnership with third-party
  collections administrator(s), including but not limited to: ordering repossessions, submitting
  loans to legal or collections agency, handling filings and payments related to bankruptcies,
  notice letters, Credit Union systems, vendor systems and insurance claims (including ordering
  back-end product refunds). Includes contacting members via Credit Union systems to obtain
  payment for past-due obligations.


• Analyzes delinquent loan accounts and advises Management on trends in areas impacting
  delinquency and potential losses (includes underwriting, loss types, repossession activities,
  and effectiveness of collections attempts).


• Prepares monthly and weekly reporting related to loan delinquency for distribution to
  Management and third-party collections administrator. Participates in meetings and huddles
  with third-party administrator to stay informed on current efforts.


• Provides training as needed for third-party collections staff as well as any relevant Credit
  Union staff and makes recommendations for improvements to systems, practices, policies and
  procedures where relevant.

Desired candidate will 

• maximize the collection and/or recovery efforts on Credit Union assets. 


• adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA)


• have a high school diploma or GED
  


• have basic knowledge of Word, Excel and Outlook


• provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees.


• maintain a professional appearance, demeanor, and work environment
  


• maintain a dependable record of attendance and timeliness
  


• Maintain compliance/alignment with company culture, internal and external service standards. 
  


• Due to the fiduciary nature of this position, candidates must meet background and credit review standards consistent with regulatory requirements.


• Bilingual a plus

Employee Benefits

• Health Insurance 


• Dental Insurance


• Vision Insurance
  


• Paid Time Off 


• Performance incentives


• Retirement plan


• Company paid LTD, STD, and Life Insurance


• Professional Development opportunities


• Wellness Benefit with tax savings


• Stay Pay

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.