Senior Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Service Supply Chain Finance Accounts Receivables

• Provide direct customer service and acts as primary servicing contact for the loan

• Support less experienced team members in providing resolutions of inquiries and complaints

• Research on account payments for proper application

• Process customer refunds

• Research unidentified incoming cash for proper application

• Determine appropriate course of action and conduct investigative steps to fully identify customer issues

• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input

• Provide subject matter expertise and interpretation of procedures to less experienced individuals

• Respond independently to complaints escalated at the highest level

• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Commercial Loan experience

• Ability to review and interpret complex commercial loan documents (take out)

• Experience in perfecting and releasing liens on collateral to include, real estate, UCC (Uniform Commercial Code), vehicle titles and others

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Excellent verbal, written, and interpersonal communication skills

• Strong analytical skills with high attention to detail and accuracy

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Ability to manage a workflow within key performance indicators

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• CHARLOTTE, NC

• IRVING, TX

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.