Senior Community Director

Description

Job Overview:

The Senior Community Director is responsible for managing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered. The position requires a strong commitment to meeting service needs, fostering a professional atmosphere, and upholding company values.

Key Responsibilities:

Leadership and Team Management

• Direct supervision of onsite staff and oversight of either a single property with 500+ units or multiple properties with 300+ units.
• Recruit, hire, train, mentor, and supervise team members to achieve goals and performance standards.
• Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.
• Conduct regular training, coaching, and performance reviews, including disciplinary actions when necessary.

Property Operations

• Oversee daily activities, including leasing, marketing, maintenance, and construction projects.
• Conduct property inspections with maintenance staff to address safety hazards and other issues.
• Approve and supervise all work performed by outside contractors.
• Ensure timely completion of preventative maintenance tasks across all units and facilities.

Financial Management

• Develop and monitor budgets, maintaining a budget control log.
• Maximize Net Operating Income (NOI) through effective cost control and revenue generation.
• Collect rents and fees, pursue delinquent balances, and process evictions as needed.
• Review financial statements and prepare monthly progress reports.

Marketing and Leasing

• Create and implement monthly marketing plans to maintain budgeted occupancy levels.
• Develop resident retention, marketing, and advertising programs.
• Show and lease apartments, completing all necessary applications and documents.

Compliance and Record Keeping

• Ensure adherence to the Fair Housing Act and all company policies.
• Maintain accurate records in property management software (e.g., OneSite).
• Process invoices and ensure timely submission to corporate as per company standards.

Resident Relations

• Address resident issues, including neighbor disputes, renewals, and maintenance concerns.
• Cultivate positive relationships with residents to foster retention and satisfaction.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements

Qualifications

• Bachelor’s degree in a related field (preferred) or equivalent years of experience. 
• Minimum of 5-7 years of property management experience.
• Proficiency in Yardi or similar property management software.
• Certified Apartment Manager (CAM) certification (preferred).

Competencies

• Positive, motivating, and team-oriented attitude.
• Ability to thrive in a fast-paced environment.
• High degree of professionalism and confidentiality.
• Detail-oriented with excellent communication and listening skills.
• Strong organizational and prioritization abilities.