Senior Conference Services Manager

As a Senior Conference Services Manager, you will provide the primary support to create the appropriate environment for effective meetings and events.  You will serve as the manager of the customer service process, receiving customer input and responding back with a plan of action. The Conference Services Manager is the point of contact for all users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space. 

Work schedule is based on events scheduled and business needs, which at times will require evenings and weekends.
 

Essential Duties and Responsibilities: 

• Effectively plans and communicates to all departments the expressed need of the customer.
• Works directly with leadership to ensure all catering options/menus are presented to the customer accurately.
• Ensures that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team.
• Works closely with the Audio Visual team to handle room set-ups, A.V. needs, and special requests.
• Assists management in analyzing all aspects of the operation and reporting on any aspect that does not seem to be functioning properly.
• Performs other duties as assigned.

Qualifications:

• 3 years of hotel, corporate or conference center experience is highly preferred
• Previous conference services management or supervisory experience is required
• Basic understanding of AV equipment and basic IT skills is highly preferred
• Ability to lift / move conference furniture and equipment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.