Senior Consultant - Application Development (Food)

Job Purpose and Impact

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  The Senior Consultant - Application Development is a key role in the Digital Technology and Data team, assisting the Director of Engineering manage the complexities of the Commercial Portfolio of platforms and products. Knowledge of license management, vendor management and planning and forecasting for a large technical ecosystem (CRM, MarTech, Branding, Insights, and Creative) will be vital.

  
  

Key Accountabilities

• USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.


• APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.


• STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.


• INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.


• VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.


• Salesforce Experience – Sales Cloud, Service Cloud, Marketing Cloud. Agent Force and Data 360 a plus.


• Working knowledge of planning and forecasting for different licensing models – per user per month, consumption-based, flat fee / retainer, time and material