Senior Consultant - UX/UI Designer

Capco is a global business and technology consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
Capco Digital is the innovation hub of Capco where we’re known for leveraging fintech and startup approaches to solve for our clients’ most difficult problems. By combining experience-led visioning, customer research, emerging technologies, analytics, EX/talent management expertise and modern delivery models, we’re able to envision and execute compelling value propositions that capture the imaginations of our client’s customers.
Our environment is entrepreneurial, high-energy, and collaborative. Every team member is empowered to apply their skills and expertise to develop the best possible solutions for our clients. We encourage innovation, foster continuous improvement, and develop leaders at all levels of our organization.
About the Job:
As a UX/UI Designer, you'll use your strong user-centered design skills to craft modern, elegant, intuitive digital experiences for our financial services clients in banking, capital markets and wealth.
What You’ll Get to Do:
Collaborate with small, agile, multidisciplinary teams on client projects to create user-centered experiences across both internal and external systems such as loan application systems, consumer banking platforms, and more
Conduct generative user research to identify and define target customer segments and personas using qualitative and quantitative methods
Support conceptualization of new digital experiences by creating prototypes at all levels of fidelity
Support experience definition by creating customer journey maps, user flow diagrams, information architecture models, wireframes, and other similar early-stage deliverables
Support client workshops, during which your team will seek input from the client concerning user experience concepts, and clarify experiential requirements
Create high-fidelity UI designs and work closely with development teams and client stakeholders to ensure clear communication of intent around interaction and accessibility specifications
Perform UX writing as necessary to optimize the usability of your experience designs
Create and manage smart, extensible Design Systems that extend clients’ brand playbooks into digital channels and can support complex digital ecosystems
Conduct moderated and unmoderated usability testing to ensure enthusiastic adoption by your intended end users
Travel as necessary to visit our clients and their customers
What You’ll Bring with You:
5+ years of UX design experience producing engaging, usable, and effective design solutions using user-centric principles
A portfolio of work representing your experience and talent
Bilingual in Spanish and English is preferred
Excellent visual design aesthetic and skill with a meticulous attention to detail
Strong understanding of UX and interaction design principles across responsive web and native mobile experiences
General understanding of Agile software delivery methodologies and practices
Self-supplied curiosity and passion to learn about new technologies and UX/design trends
High level of proficiency with UX and UI design tools (e.g. Figma, Framer, Sketch, Adobe CS, Mural/Miro and other similar design, prototyping and collaboration tools)
Understanding of how to design accessible experiences (conforming to WCAG/Section 508)
Experience planning and conducting user research activities using qualitative and quantitative methods including user interviews, heuristics, contextual enquiries and surveys
Ability to quickly synthesize and draw actionable insights from research activities, using methods such as persona and scenario development, journey mapping and service blueprinting
Strong functional analysis skills and understanding of how UX drives business outcomes
Willingness to own and be accountable for the delivery of project work
Ability to author compelling presentations that tell a story
Strong communication and consulting skills with the ability to clearly articulate your design decisions, build strong relationships with your primary client stakeholders and guide their thinking to drive better overall outcomes
Familiarity with Financial Services or front-end development frameworks is a big plus
Why Capco?
A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.
We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.
Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.
We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.
Ready for the next step?
If you’re looking forward to progressing your career with us, then we’re looking forward to receiving your application.
If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.
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